Manager, Learning and Development at USAA (San Antonio, TX)

| San Antonio, TX
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Purpose of Job

We are seeking a dedicated Manager, Learning and Development for the San Antonio, TX Office.

Leads a team in the assessment of learning needs, development, and implementation of appropriate learning solutions as well as oversight of learning program management. Consults with clients to develop action plans to close human performance gaps and drives execution leading to positive impact on business results. Leads proactive identification of development needs, definition of learning requirements, and creation of learning paths. Governs portfolio of learning solutions community in support of USAA strategies and operational plan

Job Requirements

  • Identifies and leads existing and emerging risks that stem from business activities and the job role.
  • Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled.
  • Follows written risk and compliance policies, standards, and procedures for business activities.
  • Develops teams responsible for delivering learning solutions to address business/performance needs.
  • Ensures the most effective instructional delivery and measurement techniques are used and the performance objectives are met.
  • Ensures effective facilitation of learning discussions, learning activities, mentor and small group interactions.
  • Runs and guides employees in multiple learning environments.
  • Diagnoses learner performance problems, resolves underlying causes and provides recommendations to improve performance.
  • Evaluates, leads, and coaches teams by providing feedback that leads to sound business results.
  • Leads team's performance and facilitates professional development and career progression.
  • Plans, prioritizes, monitors and controls Learning projects using appropriate tools and techniques, ensuring efficient and effective utilization of resources.
  • Accomplishes the objectives of the Learning project according to specification, on time and within budget.
  • Is responsible for the collection of data on learning program efficiency.
  • Collaborates with Instructional Design on the analysis and evaluation of learning solutions.
  • Makes recommendations for program improvements.

Minimum Qualifications:
  • Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
  • 6 years of progressive operational experience to include training design, development, facilitation and/or deployment.
  • 2 years of direct team lead, supervisory or management experience.
  • Advanced knowledge and experience with Microsoft Office Products (Excel, Word, PowerPoint).
  • Proven track record to clearly communicate complex ideas and concepts to others.
  • Experience crafting custom learning/training programs and/or solutions.
  • Experience in needs assessment and curriculum design for diverse audiences and on a broad range of topics.
  • Knowledge and experience of implementing aspects of evaluation models for figuring out training efficiency (i.e. Kirkpatrick Model).

Preferred Qualifications:
  • Can travel up to 20% of the time
  • A Degree in Education
  • Management experience in a learning environment
  • Knowledge of the ADDIE model
  • Experience in the financial services industry

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.


USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $88,200-$158,900.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.


At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards.

Relocation assistance is not available for this position.
More Information on USAA
USAA operates in the Insurance industry. The company is located in Phoenix, AZ, Colorado Springs, CO, Plano, TX, San Antonio, TX, Austin, TX, Tampa, FL, Tampa, FL and Chesapeake, VA. It has 35000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability insurance, Dental insurance, Vision insurance, Health insurance and Mental health benefits. To see all 55 open jobs at USAA, click here.
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