Job summary
The Red Hat People (HR) team is looking for a Manager of Hiring and Onboarding Operations to join us. In this role, your primary responsibility will be designing and deploying the end-to-end processes to standardize talent acquisition support management by establishing and implementing new service delivery processes and by monitoring and improving existing processes. You will oversee the implementation and delivery of hiring operations services including interview scheduling and employment offers and contracts and own the overall candidate and manager onboarding experience. In addition to the service delivery, you will ensure that processes are efficient, compliant, and accessible. As a Manager, you will also supervise a team of associates involved in the hiring operations delivery process.
Primary job responsibilities

• Work with Talent Acquisition, Talent Programs, HR Technology and Systems, Global Employment and Mobility, Global People Infrastructure and other global process teams and owners to establish, improve, implement, monitor, and document hiring processes
• Manage daily activities of the shared services team; ensure that services meet internal and external customer requirements by providing direction, guidance, support, and problem resolution
• Develop and create scalable processes to support regional and specific hiring initiatives
• Measure the effectiveness of services provided by shared services in order to meet the needs of internal and external customers and achieve long-term customer satisfaction
• Track functional metrics, communicate results to HR partners, and report on trends
• Oversee communication and engagement when implementing new e-services and provide information about shared services during the transition

Required skills

• Bachelor's degree in a related field
• 2+ years of recruiting or shared services experience in a high volume business environment
• 2+ years of broad people management experience
• Ability to establish cross-functional relationships across all levels of the organization
• Solid understanding of company HR policies and procedures, including regulatory compliance requirements
• Willingness to work in a rapidly changing, fast-paced environment
• Excellent written and verbal communication skills in English

About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.