Learning & Development Lead: EX at Vacasa (Portland, OR)

| Portland, OR
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Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You’ll fit right in here if you’re curious, entrepreneurial, and thrive in a rapid-growth environment.

Why Employee Experience at Vacasa

We cultivate Vacasa’s culture. Our employees are the heart of our product, and our job is to take care of them all. We’re the thread connecting our growing global family as we balance the needs of every employee—whether they work across an office or across an ocean.  

What we're looking for

Vacasa is on the hunt for a Learning and Development Lead to join our team. We’re looking for someone who has a strong understanding in the following areas:

  • Passion for learning and sharing it with others
  • Agile course development
  • Graphic design experience
  • Customer service 
  • Adult learning principles
  • eLearning tools  
  • Instructional design
  • Stakeholder management
  • User experience
  • Project management 
  • Web design and HTML (knowledge preferred)
  • Mobile Application Development and knowledge 
  • Visual and creative talent 
  • Self starter 
  • Ability to work independently or in collaboration
  • Supervisor experience

As an integral member of our training and development team, you will work on a broad range of engaging projects – from designing and building innovative learning experiences to implementing various projects.  This is an incredible opportunity to drive change  in  a fast-growing business,  solve challenging problems daily and make an impact.

The primary focus of a Learning & Development Lead is to consult and collaborate with business partners throughout the organization to define learning needs, building engaging and effective learning experiences and foster team growth. The lead will provide oversite and support to the Learning and Developmen team under the direction of the Training and Development Manager.

What you'll do

  • Oversee  learning needs assessments and gap analysis to overcome learning challenges
  • Advance collaboration, partnerships and relationships among learning project participants 
  • Motivates and mentors team members and direct reports for self development 
  • Design, develop and review  traditional, nontraditional, interactive and multimedia learning solutions
  • Define and sequence instructional content and strategies to optimize learning experiences
  • Evolve a strong working relationships with business partners and subject matter experts to maintain content accuracy in existing learning content
  • Researches learning and development  industry standards  for possible implementation 
  • Evaluate and improve existing instruction in various touchpoints and determine future needs
  • Evaluates learning objectives and design solutions
  • Access the success of development plans and help employees and partners make the most of learning opportunities
  • Development of standard operating procedures and implementation
  • Project executions and management
  • Constructing  and evaluation  of metrics and ROIs.
  • Adhere to all established procedures, policies, and safety rules
  • Be flexible
  • Expected to work 40 hours per week; some overtime may be required
  • Occasional travel may be required (less than 5% of time)

Skills you'll need

  • Professional experience in Instructional Design, eLearning Development, Multimedia Production, UI Design or combination of the above
  • Mastery of adult learning theory and trends in eLearning
  • Working knowledge of tools and techniques for developing learning solutions — from LMS solutions to design solutions to media production tools
  • Excellent project management skills
  • Ability to critically think 
  • Communicate effectively in visual, oral and written form
  • Excellent technical writing skills
  • Ability to change tasks and direction quickly and effectively
  • Ability to maintain confidentiality
  • Builds and maintains  relationships with partners easily
  • Clear and direct written and verbal communication skills
  • Energetic self-starter with initiative and creative approach to problem-solving
  • Strong ability to embrace change with a good sense of humor

Other skills we'd like

  • Bachelor’s Degree in related field (instructional design, organizational development, adult education) or equivalent work experience
  • Preferred experience with the following tools: Elucidat, Camtasia, Sketch, Invision, Adobe Suite, and Google Suite.  Experience with other content development tools such as Articulate 360 and Adobe Captivate acceptable.
  • Experience with the management of content in a learning management systems
  • Experience in an Agile development environment
  • Strong sense of design and enthusiasm for design thinking

Working conditions

This is an in-market role and candidates must be based locally or be willing to relocate to Portland, OR to be considered.

You’ll be working in your home office setting. We hold virtual training sessions and weekly team meeting. Occasional offsite team meetings in your region or our HQ locations. Requires frequent, repetitive use of a computer, phone, and office equipment. Requires patient, professional communication with prospective clients, and the ability to build confidence with prospects.


  • $80,000 - $85,000 DOE 

What you’ll get

  • Health/dental/vision insurance - employee & family coverage options
  • Employer Sponsored & Voluntary Supplemental Benefits
  • 401K retirement savings plan with immediate 100% company match on the first 6% you contribute 
  • Health & Dependent Care Flexible Spending Accounts
  • Flexible vacation time
  • Paid sick days and holidays 
  • Paid parental leave after one year of tenure 
  • Employee Assistance Program
  • Career advancement opportunities
  • Employee discounts and 
  • All the equipment you’ll need to be successful
  • Great colleagues and culture
  • Please visit our careers page to review our full benefits offerings

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged. 

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver’s license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver’s license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion of a background check.

More Information on Vacasa
Vacasa operates in the Real Estate industry. The company is located in Portland, OR, Seaside, OR, Boise, ID and Kings Beach , CA. Vacasa was founded in 2009. It has 2000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Health Insurance Benefits, Life Insurance and Mental Health Benefits. To see all 18 open jobs at Vacasa, click here.
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