Lead Technical Recruiter

| New York City, NY
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Who We Are

GlossGenius is one of the quickest growing solutions powering business owners across the US with elegant, vibrant, and intuitive software. GlossGenius’s complete “business-in-a-box” platform was designed to empower professionals to focus on being creators, not admins. GlossGenius is creating a generational brand that’s empowering offline service providers to be successful entrepreneurs.

Tens of thousands of small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. With its powerful, intuitive platform, GlossGenius is already reaching millions of end clients and facilitating hundreds of millions of booking GMV on its platform for business owners. 

GlossGenius is backed by a top tier venture investment firm, Bessemer Venture Partners, in addition to a number of other well-known strategic operators and investors.

Check out some content featuring our product and customers here:

  • GlossGenius- New Card Reader
  • Celebrating GlossGenius Business Owners
  • Beauty Industry Update Virtual Salon Summit
Here are some highlights that we’re proud of:
  • With no sales team, our customer base has grown almost exclusively through a robust word-of-mouth channel, which speaks to the strength and design of the product.
  • Customers are obsessed with our design-centric products
  • Scaled to facilitate hundreds of millions $ in appointments and platform activity.
  • Closed deals with the nation’s largest salon partners, validating GlossGenius as an industry-leading choice.
  • Named “Best of the Best Salon Software” by leading industry publication Beauty LaunchPad.
  • Helped small business around the US navigate COVID and build even more resilient businesses
About this Role:

This is a unique opportunity to play a major part in shaping our international recruiting function and ensuring our recruiting strategy aligns with our core business objectives. As an early member of GlossGenius, you will lay the foundations for our Talent team and you will work across Engineering and Product functions to build a diverse team of extremely talented people. This role reports directly to the Director of Talent and you will have the opportunity to work closely with the CTO, making a great impact across the entire organization.

The Impact you will Make:
  • You will play a major role in scaling the GlossGenius Engineering and Product teams internationally - you will help our entire organization scale 
  • You'll partner with Engineering and Product hiring managers to determine key competencies for the roles and create systematic hiring processes that identifies candidate's alignment to these competencies and our core values.
  • You will partner with our Director of Talent on key Talent initiatives such as creating a best in class technical recruiting process, employer branding strategy, improving our recruiting operations, and creating an excellent candidate experience.
  • Utilize key metrics to detect insights and adjust our recruiting strategy accordingly to optimize your impact
  • Manage diverse stakeholders and reqs and build and maintain candidate pipelines across Engineering and Product teams
What the day-to-day looks like:
  • Managing the end-to-end recruiting lifecycle from sourcing to offer acceptance:
    • Sourcing, uncovering, and engaging top talent using various methods and sources across a breadth of roles and levels
  • Managing relationships with recruiting partners for international engineering roles
  • A/B testing outreach strategies and cadence to improve our candidate response rates
  • Partnering with hiring managers on hiring needs and priorities to implement best-in-class talent acquisition strategies and update our strategic hiring roadmap based on existing org needs, and proactively plan for growth
  • Ideating ways to engage passive talent pools especially for recurring and hard-to-fill positions
What we are looking for:
  • You have experience as a full-cycle technical recruiter who has experience at an early-stage or growth-stage startup (ideally SaaS) and can effectively own 10+ requisitions at a time.
    • Ideally 5+ years of experience
  • You have experience sourcing across a variety of platforms and writing boolean strings to identify qualified candidates for Technical roles.
  • You have an incredible work-ethic and desire to consistently achieve excellence and deliver results.
  • You have experience designing processes and continuously iterating on them to increase efficiency and ensure strong implementation practices and adoptability across the company.
  • You have a true passion for people and understanding what drives and motivates people. You can tell candidates an accurate but personalized narrative that gets them excited about the opportunity at GlossGenius.
  • You are a superb communicator —
    • You are able to crisply synthesize and communicate information — both to understand what Hiring Managers need for a job and to be able to communicate to Hiring Managers about candidates as effectively as possible
    • You are able to be a strong active listener while interviewing candidates and asking probing questions based on what the candidate has communicated
  • You are data-driven and constantly strive to keep the team informed and optimize our hiring funnel and processes by measuring and reporting key metrics such as: Time-to-fill, passing rates, outbound response rates, etc.
  • You are intrinsically motivated and desire to develop a deep understanding of GlossGenius’ culture, values, product and competitors; you use this knowledge to write effective job descriptions, improve recruitment strategies, craft compelling messaging to potential candidates, and to appropriately push hiring managers on what hires they need to accomplish their business objectives.
  • You are incredibly tenacious — You help interviewers and Hiring Managers understand why timely feedback is critical and you will stop at nothing to get the inputs they need to run their hiring process
  • You are able to ruthlessly prioritize. You can cut through the noise to determine the most impactful and efficient strategies and then execute them.
Bonus Points:
  • You have experience using Greenhouse
  • You have experience improving diversity across candidate pipelines
  • You have a network and rolodex of talented technical individuals to tap into

At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • ReactNativeLibraries
    • MongoDBDatabases
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • BalsamiqDesign
    • InVisionDesign
    • SketchDesign
    • FigmaDesign
    • JIRAManagement
    • TrelloManagement
    • ProductboardManagement

An Insider's view of GlossGenius

How does your team reward individual success?

We are very team-oriented but love calling out individual wins! Positive feedback from customers is always shared with the whole company, and leaderboards foster healthy competition and bragging rights for team members leading metrics each week. Employees get company-wide recognition in weekly newsletters and quarterly All Hands sessions!

Sabrina

Head of Customer Experience

What kinds of technical challenges do you and your team face?

We're building a platform that will power the future of small businesses. We focus on building well-architected apps and services to form a platform that scales horizontally and vertically - supporting the increasing ways we help our customers and the growing number of businesses using GlossGenius. Reliability is key!

Karim

CTO

What makes someone successful on your team?

Our team thrives on uplifting energy from curiosity, tenacity, and the drive to enable others. There is a contagious "make it happen" energy that empowers everyone on the team to be a builder, and everyone who leans into this grows rapidly. We’re glued together by our appreciation for each other and for our customers who make our work worthwhile!

Madelynn

Operations Associate

What is your vision for the company?

Our vision for GlossGenius is to be the gateway for entrepreneurship, enabling small business owners to focus on helping their guests and achieving their dreams. As the platform of choice that tens of thousands of small businesses already rely on every single day, we're excited about the impact we can have on the world around us

Danielle

CEO

How do you collaborate with other teams in the company?

We collaborate in every way! Everything you do here will have a high impact for both our customers and the company, so you will always be collaborating with people from other teams. We have a group of diverse backgrounds here, so I'm always gaining a new perspective or learning something new!

Ernest

Head of Business Operations

What are GlossGenius Perks + Benefits

GlossGenius Benefits Overview

We offer a competitive salary and equity package with comprehensive medical and dental insurance, and an unlimited vacation and time off policy - our team works hard, and we value their health, wellness, and time off to unwind and explore!

In addition to company and team events, we offer Lunch & Learns and cross-functional trainings. Employees are encouraged to take advantage of professional development opportunities - learning is core to what we do at GlossGenius.

Our employees also love + wear our unlimited (incredibly cool) GlossGenius team swag.

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
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