Overview

Southwest will provide a stable work environment with equal opportunity for learning and personal growth. Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Responsibilities

Works to ensure the overall mission of aligning business objectives with Employees and Leaders in designated department(s) is successful. Also serves as a consultant to Leadership on Human Resources related issues. Partners with People Department Centers of Excellence to deliver Positively Outrageous Service to all Employees.

WORK ACTIVITIES/CONTENT:
• Must be able to meet any physical ability requirements listed on this description.
• May perform other job duties as directed by Employee's Leaders.
• Leads a Team of HR Business Partners or Associate HR Business Partners, providing performance counsel, development and role support.
• Advises Leadership on Human Resources related activities such as: strategic staffing, talent and performance management, and compensation administration.
• Acts as a consultant to department Leaders by analyzing People issues such as retention and morale and recommending solutions in partnerships with People Department Centers of Excellence.
• Works closely with Employees and acts as an advocate to improve work relationships and resolve non-Labor related Employee issues. Answers requests for Guidelines for Employees interpretation and routine Human Resources related questions.
• Provides guidance and input on department succession planning in partnership with the Talent Management.
• Works on or may lead special and/or enterprise level projects in conjunction with People Department Centers of Excellence.
• Serves as a mentor to all levels of Human Resource Business Partners.
• Core Competencies:
• Trusted Advisor
• A strategic partner to Leaders and an advocate for the Employee. Knows the Customer's business, providing thought Leadership and superior counsel to align People strategy with the business.
• Builds and nurture's strategic relationships with COE's and Sr. Leaders.
• Influences across Customer groups at Sr. Executive level.
• Has well developed business acumen. Understands how department goals integrate with Company objectives and will advise with a global perspective.
• Diplomacy
• Acts without bias, addresses complex situations comfortably and diffuses conflict without impact, preserving dignity and trust in all interactions. Shows courage when having crucial conversations.
• Handles complex and sensitive situations and maintains objectivity.
• Has crucial conversations at all levels.
• Is a well- developed Executive coach.
• Passion for HR
• Intentional about learning and applying cutting edge HR knowledge and practices. Self- directed, sharing oriented and can learn on the fly.
• Mentor to the HRBP Team.
• Aligns People strategy to support Company objectives.
• Anticipates changes to the HR landscape and the impact to the business.
• Develops solutions and measures outcomes.

Qualifications

EDUCATION:

Required

High School Diploma or GED

Required

Bachelor's Degree or equivalent work experience

WORK EXPERIENCE:
• 8 years of work experience with a minimum of 5 years in multiple Human Resources related functions.
• 2 years direct / indirect leadership experience.
• Must have demonstrated experience working with all levels of Employees.
• Demonstrated experience with airline operations preferred.

KNOWLEDGE/SKILLS/ABILITIES/WORK STYLE:
• Must be an effective communicator with excellent written, oral, and presentation skills.
• Must have a highly developed business acumen.
• Must have a working knowledge of local, state, and federal employment laws.
• Must be able to effectively partner with Southwest's Labor Relations Teams.
• Must have a working knowledge of Southwest's Guidelines for Employees and Southwest's Affirmative Action program.
• Must have advanced skills in Microsoft Office including: Word, Excel, Outlook, and PowerPoint.
• Must have the ability to bring credibility to the Embedded Human Resources function through Leadership ability, human resources knowledge, strength at building relationships and integrity.
• Must have judgment sufficient to handle & resolve complex employment issues and be able to interface well with people at all levels within the Company.
• Ability to flourish in a Team environment.

OTHER QUALIFICATIONS:
• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must be at least 18 years of age.
• Must be able to comply with Company attendance standards as described in established guidelines.

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