Changing Healthcare For Good

At Angle Health, we believe the healthcare system should be accessible, transparent, and easy to navigate. As a digital-first, data-driven health plan, we are replacing legacy systems with modern infrastructure to deliver our members the care they need when they need it. If you want to build the future of healthcare, we'd love for you to join us.

The Role

Our Customer Support team is the front door for our members, providers, and other customers. As a Customer Support Partner, you are the face of Angle Health to our customers and their guide in navigating the murky waters of healthcare and health insurance. You take an empathetic approach to service and are passionate about helping others solve problems. You can't stand to leave tasks unfinished and would never leave a customer hanging without a resolution.

This is a multi-faceted position integrated within a diverse team of administrative, operational, and clinical professionals, where you'll collaborate on a daily basis with stakeholders across the operations team and the greater company in carrying out our most mission-critical functions. No two days are the same and each comes with a unique set of challenges and problems to be solved. You'll develop a variety of knowledge and skillsets across all operational areas and quickly grow your career at Angle Health.

This position can be Remote or based in Salt Lake City, Utah.

Core Responsibilities

• Provide high-quality secure chat, email, and phone support
• Triage and respond to support requests from providers, members, and others across chat, telephone, and other communication methods
• Coordinate with the Clinical Operations and other teams to ensure seamless handoffs and timely resolutions to issues while maintaining strict confidentiality and professionalism
• Become a trusted subject matter expert on Angle Health products, including our health plans and our technology platform, and find creative solutions for our members
• Understand and identify member pain points and help drive the escalations process by coordinating between the product and support team
• Utilize our internal knowledge base for member interactions to help provide support and ensure accurate resolutions and information
• Meet and strive to exceed departmental performance goals in relation to quality, production and schedule adherence
• Maintain the highest levels of quality and compliance in the execution of your duties, while also exceeding goals for the Key Performance Indicators (KPIs) of your team
• Contribute to our internal training documentation
• Be empowered to think independently and critically, going above-and-beyond to deliver the right solution for each member

What We Value

• High School Diploma or GED required; Associate's degree or higher preferred
• 1+ years customer service experience; in-app chat experience with customers preferred
• Superior customer service and communication skills
• Patient and professional demeanor when handling challenging cases
• Analytical, creative, and compassionate approach to problem solving
• Intellectual curiosity—surface level answers don't do it for you. You dive into the details and the data because you're not satisfied until you get to the root cause or attain a fundamental understanding of whatever it is you're working on
• A strong and dedicated work ethic—someone who takes pride in the quality and output of their work
• Low ego and a willingness to not only learn, but also teach, lead, and follow
• An ability to operate autonomously and adapt in fast-changing environments
• A passion for democratizing access to healthcare and disrupting the status quo
• This position will require flexibility in work schedule, including potential shift work, overtime, and on-call responsibilities as necessary

Bonus Points

• Customer service experience at a tech-enabled services company
• Fluent in written and spoken Spanish or other languages

Backed by a team of world class investors, we are a healthcare startup on a mission to make our health system more effective, accessible, and affordable to everyone. From running large hospitals and health plans to serving on federal healthcare advisory boards to solving the world's hardest problems at Palantir, our team has done it all. As part of this core group at Angle Health, you will have the right balance of support and autonomy to grow both personally and professionally and the opportunity to own large parts of the business and scale with the company.

Angle Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Angle Health is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities.