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We're on a quest to help people connect through pets.
Miami, FL

Human Resources Specialist at Chewy (Miami, FL)

| Miami, FL
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Our Opportunity: is a fun, fast paced online pet food retailer based in Plantation, Florida.  Our team members are passionate about delivering incredible service to our customers from the moment they find us online to the moment they find our products delivered right to their doorstep.  And we are passionate about our team members. They get to work with the best and brightest talent all dedicated to building a great business for loyal customers while making the lives of pets and pet parents a little bit better! is the kind of place where every team member makes an impact on the business and can feel the difference, they are making each and every day.   

Chewy is hiring a HR Specialist to provide support for the Pre-Hire and Onboarding process at Chewy in our Dania Beach, FL office. The Pre-Hire Specialist is responsible for supporting the Chewy Talent Acquisition and on-boarding processes, supporting on-going pre-hire transactions and general Human Resource administrative responsibilities, as well as special projects as assigned. This Team Member will play a critical role in providing excellent customer service and developing strong relationships with Human Resources and Operations teams. You will be successful in this role because you are passionate about providing a seamless onboarding experience, meeting and exceeding SLAs, ensuring team members are ready as they join Chewy, and the company is protected through your efforts complying with state and federal labor policies.

What You'll Do:

  • Track and monitor candidates throughout the pre-employment and on-boarding processes utilizing an excel tracker and information obtained via Applicant Tracking System, Ticketing System, Vendor Systems and HRIS to ensure data integrity and compliance.
  • Partner with Hiring Managers, HR, Compliance, and IT to ensure accurate and timely processing for candidates
  • Work with hiring managers to ensure appropriate equipment and other essentials for new hires is in place on start date
  • Review the completed results of background checks performed on potential Chewy employees to ensure the individuals meet our company standards prior to beginning the onboarding process.
  • Handle the issuance of required notices to applicants as per company (adjudication) processes and standards
  • Document adjudication determinations and be able to communicate those determinations to internal business partners.
  • Assist with background & drug check practices in areas outside of standard preemployment packages
  • Respond to candidate and internal stakeholder inquiries about Chewy’s background check & drug practices and process
  • Maintain adjudication files and complete tasks related to the Adjudication function
  • Provide communication to key stakeholders on any delays that may compromise a team member’s start date
  • Escalate more complex issues to Tier 2 or the appropriate COE for advanced support and follow up as required
  • Initiate Relocations for team members in accordance to policy, procedures and approved exceptions
  • Upon start date, ensure all required onboarding paperwork is completed in a timely manner and new hires receive daily Week One Learning & Development onboarding emails
  • Actively contribute to the continuous improvement of onboarding practices and procedures
  • Perform weekly audits of work to ensure compliance and accuracy.
  • Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)
  • Provide project support for various initiatives in HR

What You'll Need:

  • HS Diploma or GED, bachelor’s degree preferred
  • At least 2 years of experience in HR
  • Working knowledge of federal and state laws as related to background adjudications
  • Ability to interpret HR policy and apply this knowledge to make solid decisions
  • Strong ability to grasp information quickly and probe effectively when required
  • Proficient with Excel.
  • Customer service focused, have a passion for process improvement, be self-motivated and able to work both independently and in a team environment. 
  • Excellent communication, analytical, problem solving and troubleshooting skills.
  • Detail oriented; demonstrate strong organizational and time management skills, as well as strong data entry skills.  
  • Effective research, problem-solving and follow-through skills

If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]

If you have a question regarding your application, please contact [email protected]

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here:

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Technology we use

  • Engineering
  • Product
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    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
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    • SqlLanguages
    • SwiftLanguages
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    • dotCMSCMS

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.


Senior Technical Recruiter

What projects are you most excited about?

I'd say our new onboarding program, which educates and immerses Chewy’s new hires in our business, mission, and Operating Principles. I hope new Chewtopians walk away from our revamped onboarding experience with a deeper understanding of what makes Chewy special and that it helps them build connections with their fellow new team members.


Senior Talent Manager

What are some things you learned at the company?

Creating a work environment that is accessible to everyone attracts a diverse talent pool and unlocks talents and skills that might not be available otherwise.


Sr. Accessibility Program Manager

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.


VP, Software Engineering

What’s the vibe like in the office?

My favorite Operating Principle here at Chewy is “Debate Openly, Commit Fully.” It makes me comfortable having passionate disagreements with my coworkers about a project when appropriate, knowing that we can have a (zoom) beer later that day and feel OK about it. Every company strives for that culture, and it's a part of our DNA at Chewy.


Senior Product Manager

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