Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.

Brief Overview:

As a member of the Total Rewards & Technology team, the HRIS Administrator will partner with the HRIS Manager to maintain the system, implement process improvements, ensure data quality, as well as to analyze and report out on data from within the system.  It is an exciting time to be joining this team as we begin evolving our system capabilities and conceptualize our HRIS of the future.  This role will also work closely with, and support, the other HR Centers of Excellence at Amwell.

Core Responsibilities:

• Enter and maintain all employee lifecycle related changes in relevant HR Systems including new hires, transfers, promotions, manager changes and terminations
• Support Total Rewards Team in annual programs (open enrollment, uploading data for salary increases, etc.)
• Ensure accuracy and integrity of all HR data
• Promote system compliance with data security and global privacy requirements
• Build standard HR reports and dashboards used to analyze and communicate employee trends and metrics within the organization
• Provide navigational support, training, and system troubleshooting to employees
• Update and maintain process documentation and ensure adherence for compliance purposes
• Provide support for internal and external audit requests and partner with payroll and finance to support SOX compliance initiatives and audit cycle
• Monitor permissions, access, personalization, and similar system operations and settings for users
• Promote proactive approaches using the HRIS to solve business needs / problems while also enhancing the understanding and acceptance of the HRIS capabilities
• Work with ADP to troubleshoot and create tickets for additional support
• Identify opportunities to streamline manual processes by leveraging system capabilities
• Assist with the implementation of ADP Comprehensive Services
• Work on HR projects and other duties as required

Qualifications:

• 3+ years of professional experience, including experience with data management and analytics
• Experience with ADP WFN strongly preferred
• Knowledge of GDPR is a plus
• Heavy interest in analytics and business intelligence
• Ability to manage and maintain highly sensitive and confidential information
• Good understanding of HR/payroll processes and interdependencies between the functions
• Exquisite attention to detail
• Strong communication and listening skills
• Ability to effectively interact with all levels of the organization and work in cross-functional teams as needed
• Adaptability that comes with working in a fast-paced environment
• Solid report writing, querying, data analysis and database management skills that leverage your advanced MS Excel skills (MS Access experience is a bonus)
• Understanding of federal, state & local employment regulations

Additional information

Your Team:

Should you join Amwell and the Human Resources team, you can expect to join a highly experienced HR team who is focused on building and executing a strong culture of engagement and accountability. The HR team is growing to support an exciting business and we look forward to having you join us!

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic. 

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!  Amwell has collaboration spaces in Boston, Tysons Corner, Portland, Woodland Hills, and Seattle.

• Unlimited Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Paid Parental Leave (Maternity and Paternity leave)
• Employee Stock Purchase Program
• Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance