Human Resources Director at American Express (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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You Lead the Way. We've Got Your Back

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

The Director, Colleague Market Partner will be responsible for the overall colleague experience across the Phoenix market. This replacement role will be based in the Phoenix office and the incumbent will be broadly accountable for the following:
  • Lead the Phoenix Colleague Market Partner team to
    • Deliver a great colleague experience: Enhance the colleague experience by optimizing the end to end colleague lifecycle through various organizational impacts.
    • Grow the best talent: Grow the talent pipeline in critical capability segments to fuel business momentum in the market. Strengthen people leader capabilities through a market development agenda focused on targeted skill development and learning.
    • Develop new ways of working to unlock enterprise value: Focus on creating an inclusive culture and practices where colleagues are empowered to deliver their best performance every day.
    • Contribute as an active member of the Phoenix Market Leadership Team. The Director, CMP Phoenix will provide strategic human capital direction to the team and own all CMP processes for the Phoenix Market.
    • Act as a point of connection across Colleague Experience Group (CEG) functional teams to foster positive culture and engagement across the U.S. markets. May serve as a point of integration for all CEG activities.
    • Partner with CEG counterparts across Centers of Expertise and Colleague Strategic Partners to ensure alignment and effective deployment of key initiatives.
    • Contribute as an active member of the Colleague Market Partners & Colleague and Labor Relations leadership team to provide thoughtful input into strategic direction of the group and leadership across the team to grow and develop key talent.

Desired Qualifications:
  • 10+ years of relevant human resources experience
  • Strong people leader with the ability to influence without authority, set a vision and provide clarity, and engage and create "followership" from others
  • Excellent communication skills, able to cascade complex messages in simple form, and ensure colleagues can see how what they do day to day supports the company's strategic priorities and direction
  • Excellent relationship and interpersonal skills, including the ability to influence colleagues, challenge the status quo, and confront difficult issues
  • Awareness and understanding of the local culture and how things work in the local market, as well as an understanding of the local talent landscape, pipeline, and labor market
  • Proven ability to drive measurable high impact outcomes
  • Demonstrated focus on and concern for the overall colleague experience
  • Ability to think conceptually and strategically, and flex between a big picture view and detailed execution
  • Demonstrate a solid business acumen
  • Ability to identify and coordinate resources to deliver services/solutions across the market


Additional Details:

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

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More Information on American Express
American Express operates in the Fintech industry. The company is located in New York, NY and New York, NY. American Express was founded in 2022. It has 73317 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 207 open jobs at American Express, click here.
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