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Miami, FL

Human Resources Business Partner at Chewy (Miami, FL)

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Our Opportunity: 

Chewy is seeking a Human Resource Business Partner to join our customer service center based in Hollywood, FL. The ideal candidate understands what customer service really means from an HR perspective. In this role you’ll support one of the largest, fastest growing, most dynamic teams in e-commerce today.  You’ll be working on everything including: orientation of new team members, performance management, benefits administration, and any employee relations matters. Using your business skills combined with HR knowledge you will be able to identify and resolve problems quickly by gathering the facts, analyzing the data, and making a determination.  

What You'll Do: 

  • Partner with managers to retain, develop and motivate people to achieve their fullest potential 
  • Work with leaders to develop and implement HR plans and solutions in order to achieve strategic business initiatives and deliver results 
  • Implement/administer/interpret corporate policies/programs/procedures 
  • Work with line managers and employees to address all types of employee relations issues ensuring a balance in representing all parties’ interests 
  • Provide management coaching to build leadership capabilities to address and resolve employee issues 
  • Review and analyze data to identify trends and recommend solutions to improve performance, retention, and employee experience 
  • Partner with business leaders to drive projects and programs to employee engagement, business performance and employee retention 
  • Keep things simple 
  • Wow the customer 
  • Grow the business 

What You'll Need: 

  • Bachelor’s degree
  • 5-7 years of HR, or relevant business experience 
  • Excellent written and verbal communication, interpersonal skills; High quality document and report preparation 
  • Demonstrated ability to coach managers and supervisors to use company best practices for maximum effectiveness 
  • Strong business acumen, including strong problem-solving skills, critical thinking, and self-initiative 
  • Ability to influence and partner with different levels of the organization to achieve results 
  • Position may require travel 


  • Master's degree 
  • PHR Certification 

If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

If you have a question regarding your application, please contact [email protected].

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here:

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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Chewy sponsors office sports leagues year-round.
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Cross-functional lunch and learns.
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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