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Job Category
Employee Success Group

Job Details

• Production support for HRIS systems portfolio including Workday, Concierge/Salesforce Service Cloud, Work.com , Recall and new applications that are implemented within the organization.
• Manage and resolve Tier 2 & 3 case escalations within SLA, providing high quality and accurate solutions.
• Manage user access and system security using principle of least privilege to ensure strict data security for all HR systems.
• Support SOX and compliance initiatives to ensure adherence to internal/external compliance standards.
• Assist with User Acceptance Testing to ensure changes to HR systems or reliant on HR systems are functioning properly.
• Collaborates with other departments relative to the interface of HR systems with other critical systems
• Support standard and ad hoc reports, templates, dashboards, scorecards, and metrics
• Perform the procedural steps for downloading of data through multiple tools and methods.
• Identify and participate in continuous improvement initiatives.
• Participation in related projects such as Mergers and Acquisitions, System related projects, and other project roll outs.
• Other duties as required.

Qualifications and Experience:

• At least 3 years previous experience in HR, HR shared services environment or equivalent.
• Systematic thinker with high degree of proficiency in Workday, Salesforce Service Cloud, applicant tracking systems and other HR applications.
• 1+ year experience in one or more of the following areas: project management, HR Workforce applications support, customer support, reporting.
• Ability to think critically, analyze, and interpret employee/employment data and root cause analysis.
• Ability to problem solve, triage and work through production issues to come to resolution and determine root cause analysis.
• Ability to support the employee and customer experience through several communication vehicles (e-mail, phone and chat).
• Ability to manage multiple responsibilities in a fast-moving, high-volume environment while effectively managing time, prioritizing assignments and working within deadlines.
• Possess an aptitude toward process improvement and a willingness to proactively recommend new ways of doing work more efficiently.
• Must be well organized with keen attention to detail with demonstrated effective follow-up skills.
• Maintain acceptable level of teamwork by incorporating a positive attitude, a sense of humor, being supportive in words and actions, embodying the culture of Salesforce, and communicating at all levels both within the existing team & anyone outside the direct reporting structure.
• High degree of motivation and initiative to seek out additional responsibilities volunteering for special projects, identifying oneself as a go-to individual, flexibility with change and a passion for the team, the employee experience and the company.
• Regular and predictable attendance is required.
• Microsoft Excel experience required.
• Workday Certification is preferred or willingness to complete certification after hire.
• Bachelor's degree required.

For Colorado-based roles: Minimum annual salary of $52,000 . You may also be entitled to receive bonus, restricted stock units, and benefits.

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