What You Get To Do Every Day

• Provide innovative insights into ways to improve processes and programs on an organizational scale and streamline user experience
• Ensuring project success, including evaluating technical/functional requirements for completeness as well as influencing the future People Technology roadmap
• Exploring common assumptions, rethinking existing configurations, and seeing every challenge as an opportunity for system improvements
• Driving employee-centric and service minded solutions when evaluating and delivering key processes
• Deliver on our Data as a Service strategy; establish personas and refine approach to gaining and providing strategic insights to people operations teams and business partners. Define business metrics and lead design of information sharing
• Facilitate use of data and analysis in People decisions
• Develop on-going partnerships with our IT, Payroll and Accounting teams as well as outside consultants and vendors to ensure HR transactions, reporting and data meet the highest standards
• Partner with technical counterparts on identifying suggested/required integrations that support automation of data flows
• Execute testing to meet business requirements — create test plans, perform functional system testing, and obtain user acceptance testing sign-off from business leads
• Facilitate training and create light-weight adoption guides for the business teams
• Ensure consistent process documentation across the People Operations organization

What You Bring To The Role

• Accountable: Takes responsibility for all work activities and personal actions
• Analytical: Can discern data, and utilize the information to make timely and well-informed decisions
• Collaborative: Works well with others and is primarily concerned on team success
• Curious: Commits to excellence by continuously investing in self and shares learnings with others
• Get Results: Set compelling targets through determination, deliver, or exceed to succeed
• Inclusive: Understands multiple cultural frameworks, values and norms
• Innovative: Challenge’s self and others to seek and promote leading edge solutions
• Passion: Enjoys working hard, action oriented, full of energy and engages others
• Real: Consistently behaves as a role model to others
• Solve Problems: Able to resource effectively to solve problems and be proactive
• Trust: Seen as a direct, truthful and transparent individual who follows through on commitments

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 20 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our eight shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements.  GHR2830. 

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