HR Solutions Specialist

At Wolfspeed, we do amazing things in a human way.

We know that the achievements of our organization are due to the passion, hard work and creativity of our employees. We celebrate different perspectives to foster excellence across our organization, and our goal is to make diversity a foundation of what we do. We are proudly building an environment where you can bring your authentic self to work.

• Enjoy doing things that people say can't be done? Innovation is at the center of everything we do.
• Hate red tape? We remove roadblocks instead of creating them.
• Working parent? We provide childcare assistance and paid parental leave.
• Student? We offer continuing education assistance.
• Looking for community? There are many ways to get involved, from Employee Resource Groups to local outreach.

Here's the Gist :

Wolfspeed is in search of an HR Solutions Specialist who will be responsible for providing customer support in the HR shared services center ("accessHR") for HR, Payroll, Benefits, Recruiting, and HCM Solutions. Provides information regarding Company specific HR policies and/or procedures, while complying with Wolfspeed, State, and Federal guidelines. Develops a working knowledge of HR policies and procedures through processing of data and responding to inquiries. All inquiries are to be documented timely and accurately with empathy to enhance the customer experience. In some cases, issues may be escalated to internal resources, including COEs and HRBPs for further research and resolution.

The Day-to-Day:

• Provides first point of contact and excellent customer service for accessHR customers including employees, managers, COEs, and HR Business Partners. Will support interactions via telephone, email, other technology, and in-person onsite as needed.
• Documents all customer interactions accurately into the case management tool and escalates complex inquiries for resolution or otherwise instructed by management timely and accurately. Ensures the information is accurate and adheres to corporate standards on a timely and accurate basis.
• Provides accurate information, documentation and clear communication in responding to inquiries concerning a wide variety of HR policies, practices and processes, such as benefits, hiring processes, payroll, HCM solutions, and intake for employee relations on a timely and accurate basis while using our Values (see below).
• Works with peers and management to support established service levels and quality goals.
• May also conduct special projects, such as providing training to less experienced accessHR associates.
• Supports other accessHR responsibilities and tasks as needed.
• Supports the HR Department's mission to create opportunities for employees to experience Great Jobs, Great Bosses and Great Rewards
• Solicits input from Business Units and other functions on how to improve HR processes and identifies ways to improve company policies and procedures to improve the employee experience.
• Participates in teams and on projects as requested

This Job is Right for You if You Have (Minimum Requirements):

• 4-year degree in HR, Business, Psychology, Sociology or a related field strongly preferred - applicable experience also considered
• Demonstrated exceptional people skills, including conflict resolution, coaching and negotiation abilities; exceptional listening skills and experience in building personal skills and knowledge
• Ability to collaborate with a diverse set of thinking styles and approaches with appreciation and support of diversity of thought, experiences and backgrounds
• Ability to occasionally shift work schedule to accommodate meetings, trainings or other night-shift events
• Solid verbal and written communication / customer service skills and ability to communicate clearly and concisely.
• Solid teamworking skills and ability to handle a fast-paced environment.
• Good skills in Microsoft Outlook, Excel, and Word.
• (Preferred) Experience working with public in retail or hospitality setting
• Experience with an HR shared service center environment is a plus.
• Experience with Workday or ServiceNow is a plus.

Wolfspeed Values:

Integrity and Respect

We always act with integrity and respect for our people, workplace and community. Relationships matter. We value everyone's contribution and an environment of spirited and open debate. We do the right thing, and we say, "Thank You."

Ingenuity and Passion

Our passion for making the world better through innovation means we take risks and question conventional thinking, developing new technologies and ways of doing business - leading the way, every single day. We do what others say can't be done.

Ownership and Accountability

We are accountable to each other and committed to the highest standards of work and behavior. We succeed or fail together.

This role may require additional duties and/or assignments as designated by management.

To put it legally - Wolfspeed is an equal opportunity employer.

We recruit, employ, train, compensate and promote regardless of race, sex, religion, color, national origin, disability, age, veteran status, gender identity, sexual orientation and other protected status as required by law.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.