HR Shared Services Manager

| Austin, TX | Hybrid
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About the Role

The Manager of the Global HR Shared Services Organization will manage and continuously improve a shared services strategy and internal/insourced centers to support limitless scale and repeatable execution for CrowdStrike’s Human Resources function. The ideal candidate will be based in the Sunnyvale or Irvine area and manage team members in the US, Europe, and Asia Pacific. Each of these teams is responsible for:

  • First-line support for all HR related questions 

  • Full Employee Lifecycle administration including but not limited to new hire entry, onboarding, job changes, leaves of absence, and one-time payments

This is an exciting opportunity to play a role in the continuous improvement and development of our current team. As the HR Shared Services Manager you will use your organizational, customer focused experience to create robust transactional processes which are aligned with the businesses they support. The successful candidate will be a highly motivated individual, an excellent communicator and influencer as well as a results-driven team player.

You will manage a global team and report to the HR Operations and Systems Director. As some team members are remote, you must have experience managing your own agenda as well as motivating, mentoring and developing your team on a predominantly virtual basis. For the right individual this opportunity will provide continuous challenge and real development. 

Responsibilities

  • Train HR users and data entry users globally and at all levels

  • Ensure accurate and timely data and paper processing in line with defined agreed service level agreements

  • Advance our Global and Regional team identity

  • Document all processes globally and drive 100% global process design 

  • Create standard processes that are repeatable, auditable and documented

  • Design and implement best in class services, tools and processes in line with current business requirements and strategy, and agile to accommodate future changes

  • Manage the background check process/vendor relationship by liaising with Talent Acquisition to ensure positive candidate experience and analyze SLAs

  • Through innovative use of technology and process streamlining, demonstrate a measurable cost saving to the business

  • Design and implement global and regional dashboard metrics to communicate the value of the HR Shared Services Model to the business

  • Work with global HR locations to define global process and operations for Workday data entry and filing requirements procedures to ensure accurate data collection, retrieval as well as SOX and legal compliance 

  • Facilitate and embed a culture of continuous development and training within the your team 

  • Partner with the HRIS team in the implementation, testing and training for new and existing HR systems 

What You’ll Need

  • BA/BS or equivalent coupled with 5+ years HR experience in a global, fast paced environment with emphasis on operations and process, data entry/audit – Workday and/or ServiceNow experience required.

  • Strong attention to details for data integrity management

  • Demonstrated success in building and managing, a multi-site shared services strategy, supporting a multi-country organization – experience with an HR Shared Services model strongly preferred

  • Demonstrated ability to be planned, yet flexible

  • Excellent interpersonal, influencing, written and verbal communication skills

  • Ability to manage multiple inputs and synthesize into a focused, supported, acceptable action plan

  • Demonstrated ability to build and keep current a knowledge base, and train employees on how to use it

  • Demonstrated ability to hire, train, engage, develop motivate and retain a qualified, high-performing organization

  • Demonstrated balance between appropriate levels of customer service and running a lean, cost efficient shared services organization

  • Demonstrated ability to use processes, training and technology to drive down the cost of service delivery

  • Demonstrated ability to set, track, analyze and action against meaningful metrics which monitor success and drive desired behaviors

  • Experience working with continuous improvement methodology

  • Ability to multi-task and prioritize

  • Demonstrated ability to successfully work with peers and internal customers at all levels

  • High integrity and good judgment in handling confidential employee information

  • Knowledge of supporting multiple HR disciplines (compensation, benefits, learning and development, mobility, staffing, HRIS and government reporting

  • Excellent process skills, documentation and in depth analytical skills – innovative problem solver, able to be resilient under pressure

  • Advanced MS PowerPoint, MS Office, MS Excel 

  • Working knowledge of both European and Asian cultures

#LI-SC1

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • PythonLanguages
    • KafkaFrameworks
    • KubernetesFrameworks
    • CassandraDatabases
    • ElasticsearchDatabases
    • RedisDatabases
    • AWS (Amazon Web Services)Services
    • SalesforceCRM

An Insider's view of CrowdStrike

How does your team reward individual success?

One way we reward sales reps is with opportunities to grow their skills and prep for their next role. Whether that’s extra shadowing sessions or running calls, we encourage our high performers to explore new avenues that align with their future goals.

Kristan C.

Sr. Manager, Sales Development

How do you collaborate with other teams in the company?

What I love about CrowdStrike’s culture is it’s very collaborative. Reaching out to the right people at the right time to assist our customers in a thorough & timely manner ensures that we have the right subject matter expert on the frontlines. It truly is a customer first mindset that defines our mantra of One Team, One Fight!

Thaddeus M.

Sr. Manager, Customer Sales

What does career growth look like on your team?

A core facet of our mission in the Sales Development organization is to serve as a talent pool for the sales teams at CrowdStrike. We strive to not only grow and develop our people to excel in our world, but to arm them with skills, knowledge, and tenacity they will need to be successful in their next role.

Alena C.

Director, Enterprise Sales Development

How do you make yourself accessible to the rest of the team?

With a global team, it’s crucial to be intentional in how and when we meet. I prioritize scheduling regular skip level meetings with my individual contributors and protect 1:1 manager meetings so I can be present and engaged. I always try my best to ensure the team feels well supported, no matter how busy we get.

Alyssa J.

Sr. Director, Global Customer Sales

How has your career grown since starting at the company?

Rapidly! From Day 1, the leadership team has been invested in my personal career goals and helped create a clear path to grow within the company. In just 3 years, I was able to grow from Corporate Account Executive to Manager of Corporate Sales.

KT T.

Manager, Corporate Sales SLED

What are CrowdStrike Perks + Benefits

CrowdStrike Benefits Overview

We offer flexible schedules and the ability to “work from anywhere,” a comprehensive benefits package, health and wellness programs, fully stocked company pantry, company and team events, and commuter benefits. We have an official mentorship program and many other professional development programs available to all employees. We offer free webinars on everything from financial wellness and mental health to sessions with coaching experts and speakers on topics related to diversity, equity & inclusion. We also offer our people the chance to work on passion projects and innovation during our annual “Think Week” as well as peer recognition and reward programs like Team Bravo award for cross-functional collaboration and Hero award for those who embody our core values and live our culture.

Culture
Volunteer in local community
CrowdStrike supports employees in charitable efforts and community service for charities and causes important to the local team.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Competitive 401(k) plan.
401(K) matching
Company equity
RSU's are available as part of employee compensation.
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
CrowdStrike provides 12 weeks of parental leave for the primary caregiver and 8 weeks leave for the secondary care giver.
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Office Perks
Commuter benefits
We offer pre-tax commuter benefits.
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available

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