Join Baird's Human Resources team as an HR Operations Specialist. This position is a client-facing role for associates and provides first level customer service for all Human Resources programs and services in alignment with HR's Key Results and Baird's mission. Responsible for managing inbound emails, calls, cases and chats leveraging the case management, knowledge base, HR portal ("The HR Service Center System"), and Workday.

As an HR Operations Specialist, you will:

• Provide superior client service to all associates by promptly and accurately responding to associate inquiries (emails, calls, cases and chats) according to SLA guidelines.
• Document issues and resolutions in the case management system.
• Coordinates issue resolution by escalating to the appropriate resource for questions that cannot be answered on first call.
• Solve problems and interprets complex requests and escalates to the Operations Manager where appropriate.
• Educate associates on practices and tools including Service Center System and Workday to encourage associates and managers to resolve issues on their own through direct access.
• Recognize and report trends to Operations Manager to improve associate and manager direct access experience in The HR Service Center System and Workday.
• Initiate, review, and approve daily Workday transactions.
• Provide one-on-one new hire benefits consultation upon associate request.
• Generate basic system reports upon client request.
• Ensure priority of coverage within the team to provide full client service access.

What makes this opportunity great:

• Continue to grow your customer support skills while engaging within Human Resources
• Ability to work with a variety of teams and leaders, proving your ability to be flexible and highly adaptable
• Unique culture that values diverse backgrounds and perspectives while emphasizing teamwork and a strong sense of partnership
• Support and flexibility to grow and be your best at work, at home, and in the community

What we look for:

• Bachelor's degree in Human Resources, Business Administration and/or related field is preferred.
• At least 1 or more years of experience in a HR Service Center is required and/or other HR experience.

• At least 1 or more years of case management, knowledge base and HR portal systems experience.

• At least 1 or more years of Workday experience.
• Intermediate excel skills.

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Commitment to Inclusion & Diversity

Baird is committed to inclusion & diversity for our clients, our associates and the communities where we live and work. This commitment stems from our culture of integrity, genuine concern for others and respect for the individual. We view inclusion & diversity as an ongoing journey - one of shared responsibility, continuous improvement and a focus on progress. We invite you to join us as we work together to foster an environment where diversity unites rather than divides us. Learn more here.