About the Team:
Based out of Capco's Orlando office, The North America HR Operations team is responsible for processing all new hires, background checks, contractors, exits/terminations, and benefits across the US and Canada.
About the Job:
The HR Operations Manager will lead a team that offers a high level of support and services to Capco's business based out of Capco's Orlando office. There is also a global aspect to this work as support for other countries in developing their processes and services along with policy development will be a feature in this role. She/he will lead a team of 4-5 human resources professionals in the Orlando area.
What You'll Get to Do:

• Deliver comprehensive reporting reflecting Capco HR activity, ensuring highest levels of data integrity
• Function as North America point of contact for data and reports pertaining to pre-hire backgrounds, onboarding, offboarding, audits, new policy and procedure roll outs
• Deliver proactive analysis and consultation on human capital trends such as turnover analysis and retention studies to identify improvement opportunity areas and establish action plans to address
• Ensures process alignment with global mandates and manages coordination of requests from other departments
• Assist with the design, implementation, and administration of HR policies and procedures regarding salaries, employment decisions, and employee development, in close liaison with geo leads and compensation teams
• Lead open enrollment on behalf of North America
• Manage employee immigration processes in partnership with legal counsel

What You'll Bring with You:

• 8+ years Human Resources experience leading teams responsible for HR Operations
• Experience with HRIT and process re-engineering
• Able to manage high volume while maintaining attention to detail
• Fluent with PeopleSoft, Excel, ATS system/s. Greenhouse a plus
• Bachelor's degree, or equivalent
• Relevant certifications such as SPHR, CEBS, CCP, or Member of the Chartered Institute of Personnel Development are a plus
• Audit and compliance focused
• High level of integrity and confidentiality
• Proficiency in oral and written communications
• History of working through employee issues and ability to manage people situations
• Manage complex programs and multiple deadlines

Why Capco
A career at Capco is a chance to help reshape the competitive landscape in financial services. We launch new banks, transform existing ones, and help our clients navigate complex change. As consultants, we work on the front-end business design all the way through to technology implementation.
We are the largest Financial Services focused consultancy in the world, serving everyone from global banks to emerging FinTechs, from strategy through digital transformation, design, business consulting, data and analytics, cyber, cloud, technology architecture, and engineering.
Capco is a young and growing firm. We maintain an entrepreneurial spirit and growth mindset and have minimal bureaucracy. We have no internal silos that get in the way of your career opportunities or ability to focus on our clients and make a difference to the business. We offer the opportunity for everyone to learn rapidly, take on tough challenges, and get promoted quickly. We take pride in our creative, collaborative, diverse, and inclusive culture, where everyone can #BYAW.
We offer highly competitive benefits, including medical, dental and vision insurance, a 401(k) plan, tuition reimbursement, and a work culture focused on innovation and creation of lasting value for our clients and employees.
Ready to take the Next Step
If this sounds like you, we would love to hear from you. This is an opportunity to make a difference and contribute to a highly successful company with a significant growth trajectory.