HR Operations Leader

| Chicago, IL
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The CNA HR Operations Team is focused on supporting our employees and our HR colleagues. Come and join this innovative, collaborative group of professionals as we work together to deliver an exceptional employee experience that makes CNA a great place to work!
Job Summary
CNA has an opening for a HR Operations leader in our home office located in downtown Chicago. This role will be responsible for leading and providing day to day oversight for our HR Operations team that acts as the central point of contact for general HR queries, develops and refines our ongoing HR processes, oversees our HRIS data management and integrity, and provides exceptional HR transactional guidance for over 5,000 CNA team members. We are seeking an individual that is collaborative, innovative and adaptable to change with strong people leadership, project management, and shared service experience. This is a role where you will be given the opportunity to build and partner with your HR peers to take our HR Operations at CNA to a whole new level.
Essential Duties & Responsibilities
In this role you will:
  • Manage a team of HR Operations professionals including performance management, delineation of duties and responsibilities, resourcing, development, training, and coaching
  • Provide strategic leadership and tactical oversight of the customer-centric, results oriented CNA HR Operations Team
  • Lead multiple HR processes under the umbrella of HR operations, including: HRIS data and position management; employee service center team operations; onboarding and offboarding; and the annual performance management end-user process. Analyze other opportunities across HR to further centralize delivery of ongoing HR processes
  • Provide oversight and point of escalation for all day-to-day HR operational support activities, ensuring barriers are removed and business needs are met
  • Conceive and implement next-generation HR processes and services that result in scalability, efficiency, quality, and value-creation and identify opportunities to improve and automate end-to-end processes and reduce manual interventions
  • Ensure high levels of collaboration and coordination between HR Operations, HR Centers of Excellence (COEs) and HR Business Partners for effective service delivery, ensuring agility to deliver against business priorities and proactively identifying areas of improvement
  • Develop KPIs, dashboards and other scorecard metrics to continually monitor HR operations processes, manage team workflow patterns, analyze trends, drive enhancements, improve the employee experience and report on key data to the HR Leadership Team
  • Continuously benchmark with external sources on current and competitive HR practices to ensure best practices are leveraged to improve HR operations deliverables in alignment with CNA needs
  • Perform quarterly SOX audits and ensure the data integrity of the HRIS system (Workday) with the highest level of confidentiality

Skills Knowledge and Abilities
  • Ability to effectively lead and motivate others in accomplishing established goals; builds a strong team by attracting, leading, developing and maintaining key talent.
  • Ability to work in a dynamic, rapid-changing environment and prioritizing situations which require sense of urgency
  • Strong customer service orientation
  • Comfort with ambiguity and ability to use sound judgement to drive complex issues to resolution and influence to achieve results
  • Thinks creatively and uses diverse ideas to solve problems
  • Collaborative approach and ability to partner both across HR team and cross-functionally
  • Experience with sophisticated project management and operating in a fast-paced environment and handling multiple priorities simultaneously.
  • Proven ability to take initiative and continuously seek ways to improve existing processes
  • Maintain confidentiality and integrity in everything you do
  • Excellent verbal and written communication skills with the ability to comfortably interact with all levels within the organization.
  • Raises expectations of self and others by continuously learning and broadening industry and technical skills

Education and Experience
  • Bachelor's Degree or equivalent work experience.
  • Typically a minimum of 8 years Human Resources Operations/Shared Services experience, including 5 years of management experience in an HR Operations team.
  • Proven experience with HRIS systems, (Servicenow, Workday, ADP and Cornerstone preferred)

*LI-MR1
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What are CNA Perks + Benefits

CNA Benefits Overview

One of the many advantages of working at CNA is the benefits program we offer you and your eligible dependents,
beginning on the first day of your employment. The program features a variety of plans that provide health care
benefits, well-being, disability and survivor protection, and 401(k) savings, among others. Below are highlights
of the offerings.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available
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