Job Description
About the team
The People Partner II role in Houston is a part of a successful team and where each member supports populations throughout the South-Central and West territory of the United States. Team members are assigned by State. The team meets weekly to collaborate, empower and learn from each other. Each member brings great strengths and our team supports each other to the fullest. And of course, fun is had by all!
What you will be doing
In this role, you would support both exempt and non-exempt employees with much of the non-exempt population being a call center.

• Counsel and assist departments and managers on staff training and development, job assignments, performance appraisals, compensation reviews, disciplinary actions and promotions/transfers.
• Investigates employee issues by interviewing all parties involved, researching documentation and obtaining relevant information from members of management.
• Listens to employee complaints/concerns and determines appropriate action.
• Prepares various reports by collecting data from source documents, entering into spreadsheet software and/or performing statistical analyses to aid management in decision making.
• Conducts new employee orientation sessions. Ensures all paperwork is processed correctly.
• Provides managers with HR guidance and support for performance and salary review processes.

What you bring:

• Bachelor's degree in human resources or business administration or the equivalent combination of education, training, or work experience.
• 3 or more years of experience in employee relations/employee investigations
• Strong organizational, problem solving, oral and written communication skills.
• Ability to handle stressful situations, manage multiple deadlines, work on moderate to complex projects and objectively evaluate information gathered.
• Ability to establish and maintain effective working relationships with employees and leaders.
• Excellent customer service skills.

Added bonus if you have:

• PHR Certification
• Experience supporting a call center
• Data analytics experience

What we offer you

• A multifaceted job with a high degree of responsibility.
• A fantastic range of benefits designed to help support your lifestyle and well-being
• A broad range of professional education and personal development opportunities
• A work environment built on collaboration, flexibility and respect
• Varied and challenging work to help you grow your technical skill set

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Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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