HR Associate at CNA

| Chicago, IL
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Job Summary
Our HR Connect Team supports CNA employees in the United States by answering inquiries via multiple communication channels (phone, email and chat) on a variety of Human Resources topics including procedures and systems, benefits, payroll, timekeeping and HR policies.
We have an opening for an HR Associate to join our team.We are seeking an individual with good organizational skills, who demonstrates initiative, has strong written and verbal communication skills, and the ability to multi-task. This role provides a great opportunity to collaborate with teammates and HR peers to assist employees and deliver exceptional customer service!
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
  1. Researches and resolves a broad spectrum of issues for employees that are submitted to the HR Connect team using effective written and verbal communication skills across multiple channels including phone, email and chat.
  2. Creates and manages HR Connect service tickets and strives to assist the employee with a first call resolution either themselves or by escalating to a team member as appropriate.
  3. Utilizes multiple HR systems and tools including Workday, ServiceNow, and ADP to ensure accurate and timely responses to employee inquiries, detailing contact concerns and feedback.
  4. Partners with the HR Centers of Excellence to answer employee questions and to rollout new programs and policies.
  5. Keeps HR Connect knowledge base up to date in close collaboration with HR Connect team members.
  6. Processes Workday transactions such as data and job changes, position management, job profiles, and reimbursements. Provides Workday transactional assistance and guidance for managers and HR representatives to enable them to execute business processes.
  7. Drives innovation in the process and delivery of our services and makes overall process improvement recommendations in line with existing HR and organizational processes.
  8. Researches, compiles and analyzes HR data and prepares reports for management as required.
  9. May manage or participate in special projects.

May perform additional duties as assigned.
Reporting Relationship
Typically Director or above
Skills, Knowledge & Abilities
  1. Basic knowledge of and ability to interpret HR and organizational policies, practices and procedures.
  2. Ability to work with and maintain confidential information.
  3. Strong written and verbal communication skills.
  4. Superior interpersonal skills with the ability to effectively interact with staff at all levels.
  5. Strong organizational skills, with the ability to prioritize multiple tasks while meeting deadlines in a fast-paced environment.
  6. Problem-solving and conflict resolution skills.
  7. Knowledge of Microsoft Office suite and other business related software systems as well as proficiency in the use of data reporting technologies.

Education & Experience
  1. Bachelor's degree or equivalent.
  2. Typically a minimum one year Human Resources experience.
  3. Knowledge of Workday and ServiceNow preferred.
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What are CNA Perks + Benefits

CNA Benefits Overview

One of the many advantages of working at CNA is the benefits program we offer you and your eligible dependents,
beginning on the first day of your employment. The program features a variety of plans that provide health care
benefits, well-being, disability and survivor protection, and 401(k) savings, among others. Below are highlights
of the offerings.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available

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