Head of Recruiting Operations at Navan (Remote)

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At TripActions, recruiting a talented and diverse workforce is one of our most important priorities. Our people are the foundation of everything we create, and it all starts with who we hire. We are looking for an exceptional Global Recruiting Operations Leader to join our growing Recruiting team. The goal of this department is to enable the Global Talent Acquisition function to allow TripActions to scale at the pace needed to support TripActions’ high growth trajectory. We are looking for a data driven individual who has a passion for operational excellence, innovation, and driving a strategic and foundational function. You will shape the global strategy, create the process, and deliver the results behind talented and diverse teams. The needs of our clients are varied, complex, and global in scope. 

You will report directly into our Global Head of Talent Acquisition and partner with the recruiting leadership team to develop and drive the operational cadence, measure and track critical initiatives, assist in the preparation of data insights to Executive Staff, Quarterly Business Reviews and Board Meetings and help build out this strategic function. As we continue to grow and scale, you will be key in helping us structure and evolve our Recruiting organization to ensure everything is moving in the right direction and in line with business priorities as we ensure an exceptional experience to our candidates, clients and colleagues.

What You’ll Do:

  • Build, manage, develop, and empower a high-performing geographically dispersed team 
  • Build our first ever Recruiting Operations strategy and operating model. Design roadmaps and functions including process & operations, recruiting technology, vendor management, recruiter enablement, and recruiting coordinator teams
  • Standardize recruiting operations. Use process-improvement techniques and metrics to create standardized and scalable processes that balance capacity with a positive candidate and client experience
  • Contribute to global recruiting strategy related to technology, tools, workflows and data delivery
  • Serve as global program manager for strategic initiatives including budget planning, project and program plans, business cases, and providing executive updates and communications
  • Implement technology and process improvements across the global recruiting organization staying ahead of the curve 
  • Process Stewardship - Ensure global compliance for all recruiting systems, tools and processes (GDPR, OFCCP, staying in touch with changing legal landscape), and standing up audit processes and reporting for hiring activity and providing ad hoc reporting, global scorecarding
  • Develop 1st ever analytics roadmap and stand up new in-team capabilities to provide operational reporting, dashboards, scorecards and data insights 
  • Run client experience survey program for candidate and hiring manager feedback, providing regular insights and recommendations to recruiting leadership
  • Build a sustainable recruiting capacity / demand model and reporting cadence based on historic data to drive predictability and build credibility with the business
  • Oversee evaluation, implementation and optimization of Recruiting systems (CRM & ATS) and tools portfolio (skills testing, GEM, Americas Job Exchange, Linkedin, Glassdoor, etc)

What We’re Looking for:

  • 8-10 years experience of operations experience (Recruiting or People preferred) 
  • 5+ years of experience managing a high performing team
  • Proven ability to translate data, market insights, and recruitment strategy into recruiting operations initiatives
  • Previous hands on experience and familiarity with Greenhouse, LinkedIn Recruiter, Gem, and Workday, Anaplan, other solutions in the recruiting tech stack are a plus
  • Experience in project management / roadmap development, change management, communication plan development and operational process implementation- PMP and/or scrum master certifications are a plus
  • Outstanding analytical skills, comfortable working with data and communicating data findings, experience establishing and tracking program metrics including return on investments
  • Deliver recruiting enablement and excellence initiatives - you will ensure that every recruiter and recruiting leader has the training, tools, and resources needed to manage candidates at every stage of the funnel, fill roles efficiently, while providing a positive candidate and client experience
  • Demonstrated experience selecting, implementing and vendor managing HR/Recruiting software and/or third-party tools and experience with any AI/recruiting tools preferred
  • Knowledge of legal and regulatory/compliance landscape in hiring space (GDPR, OFCCP, etc)   
  • Experience working in a high growth global environment
  • Proven expertise in G-suite products,  recruiting dashboards, and native reports in the ATS
  • A positive attitude and a passion to learn. You understand that everything you do impacts our candidates and internal client groups.
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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
  • Product
  • People Operations
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • SqlLanguages
    • SwiftLanguages
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • SlackCollaboration
    • ZoomCollaboration

An Insider's view of Navan

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It’s may sound cliche, but Navan’s sales culture is ‘work hard, play hard’. Navan knows how to have fun and build an awesome culture. It's beyond your usual happy hours; I’m talking about incredible trips, gourmet handrolls, and lots of dogs! It’s safe to say I’ve met my best friends at Navan.


Mid-Market Account Executive

How do you collaborate with other teams in the company?

The culture here promotes direct communication and mutual trust, fostering cross-functional collaboration among talented and driven coworkers. Our clear business goals empower us to work together and constantly challenge each other to raise the bar and deliver the best platform, experience, and partnership for our customers.


Regional Director, Mid-Market Expense Sales

How has your career grown since starting at the company?

I've had the pleasure of sitting in 8+ roles here at Navan over the last 5 years (SDR to Regional Director). Being at a business with lofty goals and a "failure isn't an option" mentality opens the door to expedite career progression, constant new opportunities and projects, and the ability to learn from a one-of-a-kind leadership team.


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What are Navan Perks + Benefits

Navan Benefits Overview

Our Benefits

We realize benefits are important as they support keeping you at your best at all times. Our benefits are here for you if you get sick or hurt, help you save for now and later, encourage you to take time off work and travel, and provide perks specific to being a TripActions employee both in and out of the office.

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Hybrid work model
In-person all-hands meetings
President's club
Employee awards
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Company-wide vacation
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Personal development training

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