At HUMAN, we are all about keeping it human. We are the global leader in bot mitigation. We protect more than 200 enterprises—including the largest internet platforms—from sophisticated bots by verifying the humanity of nearly one trillion online interactions every week. The most sophisticated bots look and act like humans when they click on ads, visit websites, fill out forms, take over accounts, and commit payment fraud. We stop them.

Founded in 2012 in a Brooklyn sci-fi bookstore, our Bot Mitigation Platform protects enterprises from the sophisticated bots that threaten them. It’s an ongoing war that we fight passionately every day. Join our mission to stop bots, disrupt the economics of cybercrime, and keep it human.

The People Ops team at HUMAN is passionate about the Humans we hire to protect the internet. As partners to all areas of the business, we work to empower every team to do the best work of their lives while making HUMAN one of the best places to work. We’re looking for a Global People Operations Lead to join us to build out and manage platforms/programs/policies across all of HUMAN globally.

The Head of People Operations is a senior leadership position in the Human Experience (HX) team and reports to the Chief People, Purpose, and Policy Officer. The position supports the HX team’s mission to attract, retain and equip a diverse and inclusive set of the brightest talent and nurture an environment where they perform at their best, individually and as teams. The Head of People Operations is responsible for developing and executing human resource strategy in support of the overall business plan and strategic direction of the organization, specifically in the areas of succession planning, talent acquisition & management, change management, organizational and performance management, training and development, total rewards, and HR. The position is instrumental in enabling the rapid but smooth scaling of HUMAN’s structures, systems, staff and processes to accommodate the company's ambitious growth strategy.

HUMAN embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based upon merit and do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

What you'll do;

• Function as a strategic business advisor to the executive/senior management of each business unit or specialty group regarding key organizational and management issues.
• Champion and represent HUMAN’s unique culture and values. Create programs that both safeguard and advance our culture as a differentiator compared to other companies.
• Monitor the competitive talent market we operate in and understand the latest trends and HR best practices and their potential impact 
• Develop domestic and global HR strategy and operational plan to meet the company’s business goals and objectives
• Articulate and deploy a comprehensive talent acquisition and retention plan that ensures a high bar of talent as well as stable bench strength
• Manage global benefits strategy, PEO/broker negotiations, and drive open enrollment meetings with employees
• Optimize and oversee administration of core HR processes, such as Employee Engagement, Performance Evaluation and Promotion process, etc to ensure efficacy, accuracy and consistency
• Develop and implement diversity and inclusion practices aimed to build a more resilient & innovative workforce
• Act as point person for Total Rewards Program and its tools & resources (variable cash compensation frameworks, base salary leveling structures, equity administration, etc.)
• Ensure our core HR infrastructure and systems – HRIS, ATS, Talent Management Systems, benefits, payroll, employee data - run dependably with a focus on detail, accuracy, agility and scalability
• Make certain that all HUMAN related administrative forms, reports, processes, and audits are completed accurately, timely and in compliance with relevant local, state, federal and provincial regulations for benefits, HR record keeping and audits and compliance
• Leverage data analytics to make HUMAN’s staffing related processes smarter and more efficient through application of a strong knowledge of workforce analytics and metrics.
• Oversees the development of reports from HR systems involving employee data including but not limited to: hiring & selection, turnover, performance, pay, employee engagement, training, skills, EEO and Affirmative Action. Drive strategy for and oversee development of executive scorecards for business leaders to determine predictive trends and make effective business decisions regarding talent management
• Ensure all appropriate compliance and audit of processes, programs and systems (e.g. EEO, AAP, VETS, FMLA, 401(k) audits, etc.)
• Be responsible for process improvement, including evaluating existing systems and procedures, providing recommendations for changes and improvements, and implementing changes
• Complete the compensation analysis, review and benchmarking process on a regular cadence
• Collaborate with other internal facing, cross-functional departments (IT, Legal, Finance, Business Systems) to ensure efficient, dependable, integrated processes and programs
• Serves as the project leader for all new projects involving HR data, system changes, and implementation of new software
• Serve as a role model in coaching, mentoring, and developing People Ops team members

Who you are;

• You are a strategic thinker with strong consultative and negotiation skills, who has guided multiple tech companies to scale both domestically and internationally
• Highly collaborative business partner with an ability to zoom out to quickly understand HR impact on business outcomes, easily zoom in and work hands on with senior leaders to drive change in organization, and work as a trusted counsel to the executive and senior leadership team.
• Able to thrive in a fast-paced and often ambiguous environment while managing multiple priorities
• Highly accountable for the quality and accuracy of your work, organized with a string attention 
• Proactive, solution-focused and outcome driven
• Comfortable shifting gears from deeply complex strategy discussions to rolling up your sleeves and “getting things done”
• A Leader with strong emotional intelligence and a mentor to your team 
• Able to interpret people requirements and facilitate broad scale, proactive solutions
• Open, transparent and able to build tight collaborative relationships within the team, cross-departmentally, with colleagues, and vendors
• Analytical, innovative and solutions oriented in finding ways to tackle complex problems through meticulous experimentation and application of emerging technologies
• A creative problem-solver with a solutions-oriented mindset
• An outstanding vendor manager whose fiscally responsible approach makes budget go a long way with carefully selected vendors, platforms, and partners that support stellar outcomes
• An excellent project and program manager able to work cross-functionally, marshall resources, and accurately report on progress, milestones, dependencies and mitigation strategies 
• Technically adept with a variety of office automation suites as well as HRIS systems
• Humble, diligent, innovative
• Bright, self-directed, and highly principled 

Qualifications

• 15+ years of People Operations experience with an emphasis on HR operations, HRIS or equivalent
• Significant PeopleOPs leadership experience in rapidly scaling technology company or companies 
•  (e.g. 200 to 3XHC)
• 6+ years of experience in HR Analytics
• A track record of leading PeopleOps teams and directing strategy and implementation for rapidly scaling domestic and international tech companies
• Proven track record of influencing and coaching executives to organize strategically to scale and flex with business needs.
• Expert in organizational design, succession planning, performance management, diversity and inclusion, business consulting, compensation and rewards, recognition programs, culture, employee engagement, employee retention, coaching and career development, talent acquisition & management, conflict resolution and data analytics
• In-depth knowledge of People/Talent best practices and the systems/ tools (i.e. HRIS) that support them
• Outstanding communication and change management skills 

Benefits & Perks;

• Unlimited PTO
• Private medical and dental insurance for all full-time employees
• Fully paid parental leave
• Learning & Development fund
• Phenomenal coaching from senior leaders and challenging development opportunities
• Monthly internet, phone bill, and meal stipend to support working remotely during COVID-19
• Company-sponsored TalkSpace membership for you and your family

Life at HUMAN:

Our HQ office is located in the heart of New York City. We are growing the company deliberately with a keen eye towards maintaining values that embody diversity, lifestyle, and career growth. We are doing substantial work, and we need people to join our mighty team. We have offices located in NYC, DC, Victoria, and London.

We understand it takes a diverse team of passionate, curious, and creative people to solve the challenges involved in protecting the Internet. Our dynamic team of humans have incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation