Employee Relations Manager (Minneapolis, MN)

| Minneapolis–Saint Paul, MN
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Job Description

Ameriprise Financial has an exciting opportunity for an Employee Relations Manager to join our team! This role will play an integral part in developing and maintaining effective employee relations (ER) across the enterprise by consulting with employees, leaders, and HR Business Partners on sensitive matters related to ER issues, such as: progressive discipline, harassment, discrimination, policy violations and fraud/whistleblower complaints, etc. This person will exercise employment law knowledge to handle escalated issues identified by the Employee Relations call center group (ERGSC) through detailed investigations.

About Our Company

At Ameriprise Financial, we're not just in the business of helping clients with their financial goals - we also help our advisors and employees reach their true potential by embracing an inclusive and collaborative culture. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you're motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Financial.

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.


  • Resolve complex employee relations issues by providing consultation to employees and leaders and conducting thorough investigations of complaints.
  • Lead cases from research, investigation, documentation and resolution.
  • Apply strong knowledge of employment law and organization policies and practices to develop recommendations and solutions, while balancing risk and business objectives.
  • Provide advice and counsel to leaders on sensitive employee situations, such as policy interpretation, conflict resolution, performance management and disciplinary actions, including terminations, and other issues presenting risk to the organization.
  • Strategically collaborate with HR Business Partners, leaders, and Centers of Excellence to identify trends within business groups and identify root causes. Conduct climate assessments, develop recommendations, and coach leaders on implementing action plans to address identified issues.
  • Proactively maintain current knowledge of employment laws and regulations. Contribute to special projects, which may include the development, communication and implementation of policies or new HR programs, trainings, or initiatives that impact ER matters.
  • Provide coaching, guidance and mentoring to the ERGSC team to help enhance overall team effectiveness.

Required Qualifications

  • Bachelor's Degree or equivalent
  • 5 to 7 years proven experience
  • Advanced knowledge in Employee/Labor law, legal compliance requirements, HR trends and newly-surfacing litigation/regulatory areas.
  • Outstanding investigative skills, and past experience handling complex and sensitive employee relations matters.
  • Advanced problem solving skills and ability to work and think independently with minimal direction.
  • Demonstrate strong written and verbal communication skills, including ability to communicate effectively to a diverse audience.
  • Ability to build confidence and clearly coach leaders/employees through sensitive matters.
  • Demonstrated leadership skills and abilities with ability to negotiate and influence effectively across the organization.
  • Effective time management skills and ability to balance multiple demands and competing priorities and adapt to changes in the work environment.
More Information on Ameriprise Financial Services, LLC
Ameriprise Financial Services, LLC operates in the Fintech industry. The company is located in Minneapolis, MN. Ameriprise Financial Services, LLC was founded in 1894. It has 16649 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 110 open jobs at Ameriprise Financial Services, LLC, click here.
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