Director of Recruiting Operations

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About Opendoor
Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets. Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one. So where do you fit in? Whether you’re passionate about real estate, people, numbers, words, code, or strategy -- we have a place for you. Real estate is broken. Come help us fix it.

About the Team

We’re seeking a Director of Recruiting Operations within our Talent Acquisition department. This leader is an analytical and organized problem solver to provide strategic insights and lead continuous product improvement efforts for TA operations. 

You’ll work in a fast-paced and self-directed environment, collaborating cross-functionally with Recruiting, Marketing, Human Resources, Talent Management, Learning & Development, and Analytics teams to guarantee effective tooling and processes, efficient candidate transactions, and cutting-edge pipeline analytics. 

You will develop teams, technology and processes to provide insights into our talent strategy and enable the entire recruiting team to be as efficient as effective as possible in their work. 

Role Responsibilities

  • Lead the teams responsible for all aspects of operations, tooling, analytics, and logistics for the recruiting team, and partner closely with other program areas.
  • Work closely with People Team, Finance/Strategy, and the leadership team to develop, pilot, and scale new tooling, reports, and talent strategy 
  • Collect data and scope projects required to drive performance to targets across Talent Acquisition functions
  • Prioritize feedback/ideas based on data, and build business cases to embed your requests within the TA team and roadmap
  • Be a product expert and serve as a consultant from TA to the rest of the business, and be responsible for product knowledge dissemination in the organization as processes evolve
  • Manage the team that plans, coordinates and manages launch and adoption activities for system updates (e.g. new ATS, updated interview training, etc)
  • Develop along with your team a deep competency in the transactional operations of our candidate experience and top of funnel strategy. 
  • Actively engage with recruiters, business stakeholders, and external partners to provide scaled support to resolve issues, identify user trends, and work with cross-functional partners to resolve issues using technology and automation
  • Be directly responsible and/or direct efforts contributing to operational scaling projects
  • Manage a team of analysts who can write/conduct analyses to support pipeline models, toolsets, etc. to support strategic decisions about both program management and scaling opportunities 

Skills Needed

  • 10+ years professional experience in recruiting operations, business operations, business consulting, product operations, and/or sales operations
  • A customer-centric approach -- be it internal stakeholder or candidates, you know your audience and are motivated to build best-possible experiences
  • A love of systems - you are excited about both incremental improvements and big-thinking overhaul projects
  • Demonstrated leadership skills - you have shown an ability to hire, mentor, scale, and ultimately lead teams to success in a full remote / distributed environment
  • One team mentality - willingness to roll up sleeves and lean in to help others
  • Strong project and roadmap management skills
  • Strong Excel skills and ability to recognize and analyze trends in data
  • Alignment with our mission and a passion for fixing real estate

For CO Residents Only, and in accordance with C.R.S. Sec. 8-5-101 et seq., the estimated base salary range for this role is $171,000 - $279,000 per year. The estimated range is meant to reflect an anticipated salary range for the position in question based upon market data and other factors, all of which are subject to change. Individual pay is based upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and other available benefits, please speak to the recruiter if you decide to apply for the role and are selected for an interview. 


More About Us
To learn how we are reinventing the Real Estate industry check out our website, to hear about our culture directly from team members visit The Muse and to discover what we are building for our customers read our blog posts.

We Offer the Following Benefits and Perks
• Full medical, dental, and vision with optional 85% coverage for dependents
• Flexible vacation policy
• Generous parental leave
• Paid time off to volunteer
Please note that these benefits and perks are available only to Full Time team members and do not apply to contract roles.

Opendoor Values Openness
Our team celebrates our diverse backgrounds. We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances. For California residents: for more information about the categories of personal information that we collect for recruiting purposes, please see our personnel Privacy Policy.

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Candidate Location Eligibility:
San Francisco, CA

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
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    • ScalaLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • PostgreSQLDatabases
    • SketchDesign
    • FigmaDesign
    • AsanaManagement
    • JIRAManagement
    • WordpressCMS

An Insider's view of Opendoor

What's the biggest problem your team is solving?

My team works with our sales and support operators. We manage our multiple telephony platforms, including our call center software. Last year, we replaced our old call center vendor solution with a new custom-built telephony platform. Building the unique features each team has been one of our central challenges for much of the past year.


Sr. Software Engineer

How has your career grown since starting at the company?

I started at Opendoor as an intern, responsible for small improvements to our home valuation model’s accuracy. Now, I am one of the leaders on our team - I’m responsible for setting team vision, overseeing systems design for other IC’s, and leading P0 initiatives such as a pricing workflow overhaul that we launched after COVID-19.


Software Engineer

How do you empower your team to be more creative?

Analytical problem solving requires creativity too. I always encourage my team to consider all the tradeoffs between different options - what if you need to solve the problem in 1 day? How about 6 months? How about unlimited compute resources? We often come up with more creative and better solutions when we intentionally consider all options.


Data Science Manager

What are Opendoor Perks + Benefits

Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns

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