Director of People Operations

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Luxury Presence is a rapidly growing Bessemer-backed SaaS startup that enables real estate agents to manage their online presence. We are moving fast to build the next generation SaaS platform in the rapidly growing PropTech industry. We’re looking to bring on a Director of People Operations to help us build a world-class performance culture where top performers thrive. It’s a role that will require an analytical skill-set that will be used to strategically guide processes through testing, project management, and measurement. 


Do you care deeply about producing great work that can have a positive impact on others’ careers? Do you enjoy creating detailed project plans and processes? Are you a talented mediator who thrives when working with people to solve problems? If you’re looking to take on more responsibility by joining one of the fastest growing SaaS startups in the country, we’d love to speak with you. 


Team: People Operations

Reports to: Head of People

Title: Director of People Operations

Location: Remote

Compensation: 155-185k 

Benefits: Stock Options, Flex PTO, Health/Vision/Dental


Is this you?


You’re gifted at:

-Creating communication plans for policies that empower our employees to do the best work of their lives

-The details and thrive managing the data around our employee journey 

-Having difficult conversations including mediation, spot-coaching, and conflict resolution

-Managing up, down and across. You practice extreme ownership and don’t hesitate to get it done

-Project management; gathering data and insights from stakeholders and leveraging it to create actionable, detailed plans while being able to measure effectiveness and iterate seamlessly



You have:

-5-8 years of HR experience at a high growth tech company where you have been a part of and/or responsible for operating in multiple states and countries

-4+ years with leadership responsibilities (managing people/leading initiatives)

-A self-directed interest in developing your craft to better serve your company and its employees

-Developed total compensation strategies that have proven to engage and retain top performers 

-Experience making DEI an integral component of a performance based tech company, we believe diversity leads to better outcomes for our employees and customers

-Partnered with leads to develop L&D strategy that makes employees more effective and leaves them better positioned for growth opportunities



You command:

-Leveraging HRIS software to increase data accuracy, work efficiency and effectiveness 

-Working within a culture that creates a safe space for people to do the best work of their lives

-Assessing risk and prioritizing what’s most important, you focus more on proactive long-tail strategy and execution than reactively solving problems

-Grit – with this pace of scale, you’ll be challenged to leave your comfort zone, that should excite you


Your opportunities for impact:

-Ensuring LP scales with sound policies that enhance our employees’ experience

-Working with leadership to further our performance culture, leading to outsized outcomes and growth for our top performers

-Reducing risk for the business, improving our bottom-line and increasing our outcomes

-Building a company that can positively impact the trajectory of our employees’ careers, we want LP to stand out on our resumes and open doors for our employees

-Reconstructing our employee journey, in a remote culture this give us the best chance to train and retain top talent

-Developing strong feedback loops including performance reviews, skip level meetings and employee surveys and deliver the right insights to change makers.



Who we are: Luxury Presence is the real estate industry's most powerful marketing platform, providing award winning websites and cutting edge tech to the world’s top agents.

 

Founded in 2016 by Stanford Business School alumni Malte Kramer, Luxury Presence currently serves over 5000 clients in the U.S. and Canada with its SaaS model — including over 20 of the top 100 WSJ real estate agents and teams. In addition, Luxury Presence is the official website partner to some of the industry's most powerful brokerages.

 

The Los Angeles-based SaaS company raised $25.9 million for its Series B round. Bessemer Venture Partners led the round alongside fellow existing investors Toba Capital and Switch Ventures. Former Dallas Mavericks basketball player Dirk Nowitzki also participated in the round, along with other angel investors. 

 

Its solutions include stunning website design, an engaging home search tool, an agent-to-agent listing referral network, powerful content & SEO strategies, expert-lead social media management, and digital advertising for lead generation. In 2020, Luxury Presence was recognized as a Best Place to Work by BuiltinLA and by Inc. as the 322nd fastest growing private company in America and then again in 2021 — LP ranked 598th. 

 

Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.



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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • CSSLanguages
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • KubernetesFrameworks
    • React NativeFrameworks
    • TerraformFrameworks
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • Google AnalyticsAnalytics
    • CanvaDesign
    • FigmaDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • PitchManagement
    • HubSpotCRM
    • SalesforceCRM
    • Google HangoutsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • LoomCollaboration
    • AsanaProject Management
    • CodaProject Management

An Insider's view of Luxury Presence

What's something quirky about your company?

Everyone is so happy here...all of the time. This is the cheeriest group of professionals I've ever met. It's almost like if High School Musical was set on the premises of a real estate SaaS company.

Lauren

Manager, Account Management Team

What makes someone successful on your team?

To be successful in a sales role at Luxury Presence, you need to have drive to be successful and strive for excellence, not mediocracy. In order for that to happen, you need to be coachable, adaptable to change, solution-oriented, and bring a strong work-ethic. If a team member can bring those traits to the table consistently, success will follow.

Joe

Director of Sales

What are Luxury Presence Perks + Benefits

Luxury Presence Benefits Overview

At Luxury Presence, we believe that in order to do the best work of our lives, we strive to show up as our best selves in and outside of work.

We offer a wide breadth of company benefits and perks at Luxury Presence to support our employee's experience, such as: Flex PTO Policy, Personal Paid Time, FMLA, Parental Leave, Employee Resource Groups, Learning & Development sessions, WFH equipment stipends, Mental Health benefits and subscriptions, and more.

Additionally, transparency from all levels and departments is highly valued and a key to our success. We host monthly company and department All-Hands, Hackweek Demos, Cross-Team department trainings, Launch Weeks, Town Halls, and more.

By giving our employees options and autonomy within our company benefits, we hope to foster a strong sense of ownership and accountability.

Culture
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Flexible work schedule
Diversity
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Dental insurance
Luxury Presence's dental insurance is covered at 100% for an employee and dependents.
Vision insurance
Luxury Presence's vision insurance is covered at 100% for an employee and dependents.
Health insurance
Luxury Presence's offers multiple health insurance plans to employees, and has elected to cover 100% of the base plan option. Additionally, HSA options are included.
Mental health benefits
For employees enrolled in our insurance benefits, there are a handful of mental health resources available, for free or at a significantly reduced rate. We reimburse Calm & Headspace subscriptions.
Financial & Retirement
401(K)
Company equity
Performance bonus
Luxury Presence's evaluates performance mid and end of year, which is when employees become eligible for performance bonuses and salary increases.
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
As a company, we focus only on what matters— results. By giving the autonomy to manage flexible time off, we hope to foster a strong sense of ownership and accountability.
Paid holidays
Paid sick days
Luxury Presence offers paid sick days of up to 20 days per year for all FT employees.
Office Perks
Commuter benefits
Company-sponsored outings
Company-sponsored happy hours
Home-office stipend for remote employees
Professional Development Benefits
Lunch and learns
Each month a department will present to the company educating teammates
Promote from within
Continuing education available during work hours

Additional Perks + Benefits

We are building something great together at LP, and part of that is our culture! Our team is eager to connect and get to know one and other, both in-person and virtually. Our team meets throughout each quarter to build on our culture as we continue to grow! Some of these options include: in heavily populated areas (Denver, LA, ATX, NYC) for social events, Employee Resource Groups (Women@LP and Diversity&Inclusion@LP), virtual games, holiday festivities, lunch and learns and more. Additionally, we host yearly off-sites where employees fly into one location from over 40 states across the US. These are focused on strategy, vision, reflection and connection.

Recently new additions to our perks: We just rolled out a "Personal Leave Policy" to support unprepared time off. The types are defined as: Sick Time, Bereavement Time, Jury Duty, Reproductive and Fertility. As we enter open enrollment, we look forward to welcoming Short Term and Long Term disability, as well as Life Insurance, to our healthcare packages.

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