Director, Learning Experience

| Seattle, WA +80 more | Remote
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The Job

Our Director, Learning Experience owns the learning and leadership development function and strategy at Tango Card. This leader will create innovative, enduring workforce development solutions to meet the organizations’ talent-related business challenges and help our employees advance their skills and knowledge.

Reports To: Chief People Officer

As a Director, Learning Experience at Tango You’ll:

  • Plan and implement the overall learning strategy for Tango Card
  • Introduce new L&D programs on an ongoing basis to support changing strategic objectives
  • Develop and own the Learning Experience team (once the budget is approved)
  • Create high-quality learning lessons and programs
  • Build relationships with third-party resources, vendors, and partners to roll out innovative and experiential learning models
  • Create customized development plans and career paths
  • Provide hands-on coaching and guidance to leaders as a recognized L&D subject matter expert (SME)
  • Collaborate with People Business Partners and business leaders to deploy designated learning content
  • Design and develop role-based learning paths for individual contributors, managers, aspiring managers, and executive leadership
  • Co-design an engaging and welcoming new hire experience.
  • Lead and report on learning outcomes and attendance.
  • Design a leadership development program that includes new-manager training, hi-potential offerings, leadership competency modeling, etc.
  • Advise People group and the leadership with organization-wide training initiatives that support the growth of our team members and Tango Card’s success
  • Design, develop, and deploy a comprehensive eLearning, microlearning, and live learning curriculum for all team members with role-based learning paths for managers, team members, aspiring managers, and executives
  • Maintain the Learning Management System (LMS)
  • Introduce new learning vehicles that reinforce a personalized learning infrastructure that includes curated content, customized content, and eLearning modules
  • Train and coach managers and executive leadership and others involved in employee development efforts
  • Develop and introduce training development plans that complement performance development and enablement plans
  • Apply adult learning theory standard methodologies and the latest learning trends
  • Conduct annual learning needs analysis that identifies functional and organization-wide training goals
  • Review future workforce competency requirements and learning needs to identify gaps in current learning programs and map to the proposed curriculum
  • Define learning priorities and governance of learning programs by introducing open enrollment courses where team members can self-select courses of interest
  • Identify current and future workforce requirements by working with leaders to understand what the workforce will need to do in the future to deliver on strategic objectives
  • Efficiently manage learning and development budgets
  • Perform additional duties as assigned

To Be Effective in our Director, Learning Experience Role, You Must Have:

  • Minimum of 8 years of learning and development experience across training delivery, instructional design, and learning technology
  • Minimum of 5 years of leading a leadership and development function and team
  • Experience developing instructor-led training, eLearning, self-guided learning, and on the job training
  • Experience creating learning and career paths
  • Experience coaching and mentoring
  • Experience assessing performance gaps, analyzing learning needs, designing, developing learning and performance support solutions, and evaluating program effectiveness
  • Experience with Microsoft Office applications, especially Outlook, Word, Excel, PowerPoint, and SharePoint
  • Experience with Google Workspace, especially Docs, Sheets, Slides, and Forms

Please note: visa sponsorship is not available for this position.


#Li-DNI #Li-Remote #BI-Remote

What You'll Get From Us
  • Competitive compensation package (money isn’t everything, but it helps)
  • Medical, dental, and vision benefits (100% employer paid premium)
  • Unlimited PTO and a generous holiday schedule
  • 401(k) matching and equity opportunities (401(k) is a 100% match of up to 6%)
  • Home-Office grant for ensuring a great WFH environment during social-distancing measures
  • Award-winning culture that fosters autonomy, creativity, inclusion, transparency, and ownership
  • Continued education and self-growth opportunities through Udemy
  • Virtual fitness benefits through Classpass
  • Dog-friendly offices

What We’re Up to at Tango Card

Tango Card helps thousands of companies reach their goals by making rewards and incentives easy to send and awesome to receive. Our customers genuinely love working with us, and it shows: We’ve made the Inc. 5000 list of the fastest-growing private companies in America for the last five years. We’re backed by a stellar group of investors, including the private equity firm FTV (which led a $35M growth equity round in 2018), Fyrfly Venture Partners, Floodgate Capital, Eric Schmidt’s Innovation Endeavors, SWaN & Legend partners, and WTI.

Why Work for Us

Tango Card is proud to have been rated one of the Best Companies to work for by Built In Seattle. We’re on an incredible path to be the #1 rewards provider, and we are hiring amazing people across all areas of the business to accomplish our vision.

We foster an office culture of autonomy and transparency with flexible working hours and slim team structures. We provide our team members with what they need to be successful—whether that’s the latest technology at their fingertips or empowering them to attend conferences about industry trends. We’re committed to promoting mentorship and career development opportunities for our team members. Our physical offices are designed for productivity and comfort with standing desks, comfortable pod chairs, and a very dog-friendly environment. If working from home is more your thing, many roles offer the choice to establish a remote office. With a company like Tango Card that’s experiencing high growth year over year, career opportunities abound and you have the chance to create, own, and grow your role.

COVID-19 Update: To learn more about how Tango Card has adapted during these times, take a look at our blog post, How Tango Card is Changing in the Face of COVID-19, by our CEO, David Leeds.

Tango Card is proud to extend its Voluntary WA State Paid Family Medical Leave Plan to employees across all Tango Card locations.

Tango Card is an equitable and equal opportunity employer; we’re strong because we’re diverse and prioritize inclusive practices. All applicants will be recruited and considered for employment regardless of their social identities, including but not limited to race, gender, color, religion, belief, national origin, age, sexual orientation, disability, and other protected classes. We thrive in the areas of recruiting and hiring when we have a growing awareness of the challenges faced by underrepresented candidates during the application and hiring process. We encourage all candidates to apply for roles they feel they have the skills to fulfill or a willingness to learn.

More Information on Tango
Tango operates in the Cloud industry. The company is located in Seattle, WA. Tango was founded in 2009. It has 254 total employees. It offers perks and benefits such as Volunteer in local community, Partners with nonprofits, Friends outside of work, Eat lunch together, Daily sync and Open door policy. To see all 3 open jobs at Tango, click here.
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