This role can be performed remotely anywhere within the United States and Canada.

The FullStory People Ops team supports FullStory's growth by ensuring every FullStorian has the skills needed to thrive here and taking the lead in modeling and evolving our values and culture. As Head of Operations for our team, you’ll scale up the HR systems, processes, and policies, all while sloughing off bureaucracy and roadblocks that creep up in larger organizations. You’ll build out the dashboards, scorecards and KPIs we’ll leverage to know if we’re succeeding. To do this well, you’ve got to know your way around the HR tech stack and the “keep it legal” side of HR and thrive on collaboration, iteration and adaptation. This role will report to our Head of People Operations.

Day to day, you'll:

• Lead implementation and then management of FullStory’s HRIS and other tools and systems; repair and rework the tools to serve FullStory’s specific needs and ensure data integrity.
• Own all compliance and employment policies (e.g., ranging from the basics of ACA, EEOC, etc. to the more complicated medical leave, “globalization” of policies, etc.)  
• Create and manage the HR Ops roadmap so we can prioritize the highest impact processes and model “Bionics” (a FullStory watchword) for the team and company.  
• Collaborate closely with colleagues in People Ops and around the company to help streamline, optimize and evolve our People Ops programs. 
• Build dashboards and regularly analyze data for improved decision-making and storytelling across the company (and help the rest of the People Ops team raise our game around data).
• Hire and manage HR Ops team members in the coming years.

We're looking for someone who:

• Has implemented and administered an HR system for a company of 1000+ employees
• Has experience with United States employment law and compliance (e.g., checklists and must-do’s for federal laws and programs) 
• Has experience managing multiple high-stakes projects with competing deadlines
• Has experience in data analytics from building reports to presenting data to executives in a way that drives decisions and delivers insights

It would be amazing if:

• You have a desire, and proven success, in finding innovative solutions to thorny HR issues
• You bring a learning mindset; you love collaborating and see input and feedback as tools to strengthen decisions
• You’ve managed a team

About FullStory

Founded in 2014 on the belief that everyone benefits from a more perfect digital experience, FullStory’s digital experience intelligence platform empowers businesses to continuously improve the digital customer experience across sites and apps. At the core of FullStory’s platform is a powerful analytics engine that connects digital interactions to the metrics that matter most to businesses. With FullStory, product, engineering, and UX teams can align around the customer, break down internal information silos, and achieve company objectives together—faster. The end result? A digital experience customers love.

FullStory is backed by world-class investors and has 250+ employees around the world, with offices in Atlanta and London. We are proud to have been named to Forbes’ List of America’s Top Startup Employers, Wealthfront’s Career Launching Companies List, and LinkedIn’s Top US Startups List. Our company, in three words:

• Empathy - Making a habit of empathy is a powerful way to maintain moderation and stay open to important information that doesn't originate inside your own head.
• Clarity - Few problems can survive their thorough description. By the time you can explain a problem in excruciating detail, especially to someone else, you know how to solve it.
• Bionics - "Study what humans do and figure out how to scale it." A dedication to building bionic systems ensures we maximally empower our users while minimizing our own unnecessary toil.

Benefits

• Have a life. FullStorians enjoy autonomy and flexibility. From a remote-first work environment to untracked paid time off, we don’t believe in micromanaging your time. After all, smart, driven people are their own best bosses.
• Stay healthy. For our US-based FullStorians, we cover 99% of your premiums and 75% of your dependents’—same goes for dental and vision coverage. 
• Save for retirement. For our US-based FullStorians, we offer a 401k retirement plan through Vanguard and match employee contributions 2:1 up to $4800 USD per calendar year.
• Paid parental leave. We want FullStorians to have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances.
• Keep learning. FullStory provides professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy.

FullStory is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If you love technology but aren’t sure if you’d fit in, please apply anyway. When you apply, you will have the opportunity to share your pronouns, gender, ethnicity, and veteran status with FullStory to help us identify areas for improvement in our hiring and recruitment process. Completion of these questions is entirely voluntary. Any information you choose to share with us will be kept confidential and will not impact the hiring decision in any way.