Director - HR Business Partner - Corporate Functions

| Peninsula | Hybrid
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*Must be based in the SF Bay Area for consideration*
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).


The Role:
The role is a strategic partner to the Chief Financial Officer, Chief Legal Officer, Chief Information Officer, and Chief Marketing Officer and will drive the development of our people strategy that is aligned with the organizational and people needs of the business across corporate functions globally. The HR leader oversees all aspects of HR leadership for the G&A functions globally. The role will report to the CHRO of Freshworks.
Key Responsibilities

  • People Strategy & Leadership: Define and drive the people agenda for Freshworks Corporate Functions. Be a partner to the CHRO to provide HR for HR leadership.
  • Talent & Capability: Partner with leaders on organizational design, workforce planning, succession planning, and skills assessment. Ensure we have the right talent and right capabilities to meet the business needs.
  • Leadership and Bench: Identify key leadership needs and look at ways to develop / hire strong leaders and develop bench strength for key roles. Develop and strengthen the middle management team and equip them with the right skills to succeed.
  • People Development: Design and develop programs and practices that help grow talent. Define career management practices that will enable employees to develop their careers @freshworks.
  • Employee Engagement and Employee Champion: Partner with managers to retain, develop and motivate people to achieve their fullest potential.
  • Rewards: Provide compensation support including salary planning, salary actions, promotions and job leveling.
  • Performance Management: Stewardship of Talent Review cycle and full suite of supporting processes e.g. Performance Planning, Coaching & Development, Calibration and Reviews.

  • Candidate experience:

    • At least 15 years of experience in a Senior HR role, with a proven track record of delivering results
    • Prior experience of working in and managing global teams
    • Experience working in an entrepreneurial environment is preferred - leading growth or large-scale change management
    • Strong personal credibility with ability to build trusted relationships with senior business leaders.
    • Ability to engage specialists in core HR disciplines
    • Excellent consulting skills, with ability to influence senior stakeholders to drive to results within a matrixed and global organization
    • Highly collaborative, with ability to partner with multiple stakeholders
    • Bachelor's Degree required. MBA preferred.
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    Technology we use

    • Product
    • Sales & Marketing
      • ConfluenceManagement
      • JIRAManagement
      • FreshdeskManagement
      • FreshserviceManagement
      • Freshsales CRMManagement
      • FreshmarketerManagement
      • FreshchatManagement
      • FreshcallerManagement
      • FreshsuccessManagement
      • FreshteamManagement
      • FreshconnectManagement
      • FreshreleaseManagement
      • FreshpingManagement
      • FreshstatusManagement
      • Freshsales CRMCRM
      • FreshmarketerEmail
      • FreshmarketerLead Gen

    An Insider's view of Freshworks

    What’s the vibe like in the office?

    One of the things I've loved most since starting at Freshworks is how much the team values company culture. Everyone in the office is working hard, celebrating successes, and all the while having a great time. Collaboration is also a big aspect of the sales team - everyone is quick to jump in to help!

    Lauren

    Enterprise Account Executive

    What's the biggest problem your team is solving?

    It is great being part of a team that is helping companies hit the refresh switch on business software. Freshworks is letting businesses know that their software doesn’t have to be clunky or expensive. Being able to help companies overcome these challenges is truly rewarding!

    Tylor

    Senior Enterprise Account Executive

    What makes someone successful on your team?

    You have to be a team player. We are all in each other's corners and the collaborative and interactive workspace is one that I have come to value greatly. You will be presented with ongoing opportunities to grow, learn, and step into leadership roles. The willingness to volunteer for these roles and step into new challenges is a valuable attribute.

    Jenny

    Solution Engineer

    What is your vision for the company?

    Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close and keep their customers for life. We provide refreshing software that your teams will love. All our products are ready to go, easy to use, and offer great value to any type of business.

    Girish

    Founder & CEO

    How do you collaborate with other teams in the company?

    As a distributed workforce I try to include visual elements throughout my collaboration process. By sharing the "why" and vision I can more easily collate critiques and ideas. I also keep internal notes on interactions in my Evernote; being organized helps me communicate directives in a more progressive manner.

    Sam

    Senior Solutions Engineer

    What are Freshworks Perks + Benefits

    Freshworks Benefits Overview

    Freshworks provides a comprehensive benefits plan, including health insurance, vision, dental, retirement, and unlimited time off (among a lot of other cool things too!)

    Culture
    Volunteer in local community
    Partners with nonprofits
    Open door policy
    OKR operational model
    Team based strategic planning
    Open office floor plan
    Flexible work schedule
    Remote work program
    Diversity
    Dedicated diversity and inclusion staff
    Highly diverse management team
    Mandated unconscious bias training
    Diversity manifesto
    Mean gender pay gap below 10%
    Diversity employee resource groups
    Hiring practices that promote diversity
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability insurance
    Dental insurance
    Vision insurance
    Health insurance
    Life insurance
    Wellness programs
    Classpass and a fitness/reading stipend
    Team workouts
    Financial & Retirement
    401(K)
    The 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
    Company equity
    Employee stock purchase plan
    Performance bonus
    Freshworks has a lucrative sales commission program as well as a performance bonus for other functions, which are dependent on individual and company performance.
    Child Care & Parental Leave Benefits
    Childcare benefits
    Generous parental leave
    Family medical leave
    Adoption Assistance
    Vacation & Time Off Benefits
    Unlimited vacation policy
    Paid volunteer time
    Paid holidays
    Office Perks
    Commuter benefits
    Freshworks offers pre-tax commuter benefits for all employees.
    Company-sponsored outings
    Free daily meals
    Free snacks and drinks
    Some meals provided
    Company-sponsored happy hours
    Onsite office parking
    Relocation assistance
    Fitness stipend
    Home-office stipend for remote employees
    Professional Development Benefits
    Lunch and learns
    Promote from within
    Mentorship program
    Continuing education available during work hours

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