Director, Global Learning & Development

| New York City, NY | Hybrid
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At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make it easy and accessible for everyone. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. 
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.


JOB SUMMARY:

Do you want to design, build, and implement strategic learning and development products and programs to make Flexport the premier destination for people? If you do, then we have the right role for you. As a single-threaded leader for Global Learning & Development this role provides an exciting opportunity to contribute your experience and passion for all things learning in a complex and global business. This individual will lead and direct a team of L&D professionals who create, run and facilitate learning initiatives, products, services, and programs and will work closely with Flexport’s Executive Team. This role will report into the VP, People & Org Development and will be part of the People leadership team. 

This individual will lead the work of L&D professions to define, build, implement, facilitate and run progressive and industry-defining L&D practices. They will serve as the primary lead for all people development and will work with HR teams to execute the following: Onboarding via Flexport Academy, Manager and Executive Development, Functional and Competency-connected development. They will work with their team to define, build, refine, and implement progressive and industry-defining learning practices that support the overall Flexport company, globally.


KEY JOB RESPONSIBILITIES:

The ideal candidate plays the role of L&D strategist shaping innovative business-focused learning programs and initiatives through data and science. The candidate should understand how a center of excellence operates, possess an innate ability to hire and develop great people, inspire and motivate those around them, have relentlessly high standards, has a data driven approach with strong analytical skills, and think strategically with the ability to see around corners. The candidate should possess deep functional knowledge of core L&D areas preferably with experience in leading L&D, Talent Management, Organization Development, or HR Business Partner teams. The candidate should be self-driven and possess the ability to work in an ambiguous and global environment with minimal guidance or supervision.


KEY RESPONSIBILITIES INCLUDE:

  • Build a high-performing global learning & development organization aligned with the business that delivers innovative learning initiatives, products and services
  • Lead the development and implementation of BU-aligned learning & development plans and solutions in order to achieve strategic business initiatives.
  • Partner with executives, People Business Partners and leaders to define and establish a long-term strategic L&D plan
  • Review business and talent themes and trends and integrate them into a holistic global L&D strategy for the business
  • Create processes that connect to current talent rhythms and once talent is identified, be able to curate developmental experiences specific to the needs
  • Lead efforts to identify appropriate metrics to measure effectiveness of L&D programs, products and services
  • Collaborate and engage with HR leaders to design and implement programs with a global impact. Recognize and adapt global best practices as appropriate.
  • Enable a mindset and culture of continuous improvement at the highest levels of the company.
  • Lead, manage, and scale the L& D team to support Flexport, including program support, cross-company programs, and L&D analytics and research.

 

BASIC QUALIFICATIONS

  • 15 + years of HR experience in a fast-paced environment.
  • 10 + years managing high-performing teams.
  • Bachelor’s degree in Human Resources Management, Organizational Development, Industrial/Organizational Psychology and/or an MBA highly preferred.

PREFERRED QUALIFICATIONS

  • Master’s degree in Human Resources Management, Organizational Development, Industrial/Organizational Psychology and/or an MBA highly preferred.
  • Has strong decision-making skills and able to operate with significant autonomy and discretion.
  • Ability to think big to deliver innovative learning solutions and possess the convictions and ability to bring others along on the journey.
  • Strong ability to prioritize and understand constraints in customer and business teams.
  • A strong portfolio of work demonstrating skills and breadth of work across multiple HR disciplines.
  • Ability to work in a highly ambiguous environment and interest in supporting a global team across multiple time zones.
  • Ability to figure things out without a road map, transform organizations, as well as break the mold in terms of ways to re-frame and solve problems.
  • Possess a high level of integrity, judgment, and discretion in handling confidential information.
  • Ability to handle responsibilities independently, while exercising good judgment in problem solving and keeping team members adequately informed.
  • Strong ability to analyze data to solve complex business problems.
  • Ability to influence and collaborate with different levels of the organization to achieve results, including senior leadership.
  • Ability to work efficiently and accurately in time sensitive matters and organized to manage and track multiple priorities simultaneously – grace under pressure and the ability to switch gears at a moment’s notice.
  • Passionate about cultivating talent and their ability to achieve greatness.
  • Excellent written and verbal skills as well as prioritization and planning skills – with strong attention to detail.
  • To be successful, the person in this role will need to demonstrate analytical capabilities, a process improvement mentality and ability to influence others with data-driven recommendations.
  • Confidence in dealing with senior level staff and ability to communicate in a crisp, concise, and professional manner.
  • Experience with leading global organizational design efforts.
  • Proven ability to sustain HR and people programs during times of change.
  • Experience in scoping, leading and delivering complex global projects and people initiatives.
  • Understands the features and detailed functional requirements of the work, as well as the end user’s/customer’s needs.

 

Flexport is committed to a diverse and inclusive workplace. Flexport is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.


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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • GraphQLFrameworks
    • KubernetesFrameworks
    • Ruby on RailsFrameworks
    • TerraformFrameworks
    • AWS RedshiftDatabases
    • ElasticsearchDatabases
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • TableauAnalytics
    • FigmaDesign
    • LatitudeDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement

An Insider's view of Flexport

What’s the vibe like in the office?

During pre-COVID times, the SF office was designed as a hub of innovation. You can feel the creativity from the openness of the space, the dry-erase walls, the sound of coffee in the morning, and the waves of silence broken by laughter and understanding. The office made me want to wake up every day and go to work.

Jim

Engineer Manager

How do you collaborate with other teams in the company?

Any change at scale can make a huge difference. Working with our business leaders we identify these improvements, work through solutions and evaluate their effectiveness. Always looking for ways to reduce complexity.

Raphael

Senior Product Designer

How does the company support your career growth?

Flexport has supported my career growth by continuously providing opportunities for me to explore my interests. Whether it be passion projects, internal leadership opportunities or just casual conversations, Flexport and my colleagues have invested in my long term professional development.

Natalie

Client Solutions Associate

How do your team's ideas influence the company's direction?

Flexport is growing very quickly, and so is our product -- we welcome questions and unique ideas. Our engineers are empowered to identify critical projects, strategically prioritize them, and execute them. You decide how to get us to where we want to go.

Geoff

Chief of Staff

What kinds of technical challenges do you and your team face?

Efficiency, predictability and visibility are the key ingredients missing from the industry today. Our vision guides us to identify the right steps to get there. And be the standard technology of global trade.

Yuko

VP, Product Leadership

What are Flexport Perks + Benefits

Flexport Benefits Overview

Flexport is an employee forward company. We know that life comes first and want you to take the time you need with our flexible paid time off program. We offer highly subsidized health, vision, and dental insurance, 401K, performance bonuses, stock with a 10-year tax option, commuter benefits, a generous maternity (18 weeks with a phase back program that offers reduced hours and flexible schedule during their first month back) and paternity leave (8 weeks), dog-friendly offices, pay equity, career advancement, and more.

Culture
Volunteer in local community
Partners with nonprofits
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Diversity
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Company-sponsored happy hours
Pet friendly
Recreational clubs
Relocation assistance
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend

Additional Perks + Benefits

We're proud that we collectively speak over 40 languages and live on 3 continents. We strive to create a workplace where candidates, employees, and all community members within Flexport’s ecosystem of connected organizations are encouraged to share their stories, celebrate their cultures, and learn from one another. Joining Flexport means joining a truly global community.

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