Client HR Business Partner I - PEO at Paychex

| Houston, TX
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Ensures overall client satisfaction with products and services. Works with a small client demographic or less complex client base to assist with HR needs. Maintains ongoing relationship with client contacts and acts as the primary point of contact for HR service . Works collaboratively with internal partners to ensure quality customer service and support.
  • Services clients both remotely and in-person and provides consultative guidance to ensure appropriate resolution of client issues. Partners and collaborates with internal departments/subject matter experts in delivering actionable responses or plans to clients concerns.
  • Provides consultative guidance and advice to clients in the areas of Performance Management, Recruiting and Retention Strategies, Compensation, Performance Development, Employee Engagement and Culture Enhancement.
  • May support PEO clients with set-up of EPLI insurance for with assistance of other internal business partners.
  • May conduct open enrollment meetings for PEO clients, advising on benefit plan selection and contribution strategies.
  • Communicates and interprets HR policies and procedures while providing remedies for any employee relations issue that may arise. Seeks appropriate guidance and support from HR coach as applicable.
  • Provides turnover analysis, action planning and offers unemployment escalation assistance.
  • Maintains an awareness of HR trends and conducts training based on available resources.
  • Promotex high-quality customer service to clients.
  • Bachelor's Degree - Preferred
  • 1 year of experience in Customer service or relationship/client management environment with proven ability to produce results assisting clients to grow product offerings and reducing attrition in assigned portfolio. Basic knowledge of human resources, benefits, and payroll, additional experience in lieu of degree will be considered.
Our Commitment

Paychex is dedicated to fostering a culture of intentional Inclusion and Diversity (I&D). Our valued employees and commitment to I&D is the essence of our internal and external success. Inclusivity is a key value of our corporate culture and is exemplified through our reputation as a top employer for employee development, diversity, and ethics, as well as a focus on fairness in recruitment, selection, and decision making.

Click here for more information on our corporate social responsibility.
More Information on Paychex
Paychex operates in the HR Tech industry. The company is located in Rochester, NY. Paychex was founded in 1971. It has 14831 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 34 open jobs at Paychex, click here.
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