Overview

Responsible for consulting with clients on human resource matters, best practices, employee handbook options and responding to and identifying compliance concerns that pertain to state and federal employment law questions. Serves as a mentor to other Client HR Business Advisors ensuring proper understanding of employment law, departmental tasks and quality control.

Responsibilities

EAST COAST REMOTE (0-9 Emerging Client Segment)

• Provides high-level advice to clients regarding human resources matters, best practices, and employee handbook options.
• Identifies and clearly responds to client human resources and employment law inquiries/concerns utilizing appropriate resources.
• Builds strong client relationships and provides high quality service in an effort to maintain high client satisfaction and retention.
• Maintains advanced knowledge of trends and changes in employment law legislation and conveys state and federal labor laws to internal partners and clients to maintain compliance.
• Thinks strategically about clients long term goals and proactively approaches clients with new ideas and solutions.
• Provides direction, training and mentorship to other team members to build knowledge regarding proper client conversations and responses, available resources, and team processes to help ensure proper issue resolution and client satisfaction.
• Proactively and reactively follows up with clients as necessary regarding any HR or employment law topic.
• Supports client handbook creation and changes by partnering with client to gather relevant information.
• Fields inbound and makes outbound calls in order to support clients with available products and services.
• Evaluates and responds to inquiries regarding client billing and account information.
• Participates in special projects as assigned.

Qualifications

• Associate's Degree - Preferred
• 4 years of experience in Client Service, Human Resources, HR education or combination of all.
• PHR/SPHR certification HR Certification (PHR, SPHR, SHRM-CP, SHRM-SCP, etc) - Preferred

Colorado Compensation
• Benefits offered to employees include: Medical, Dental, Vision, Paid Family Leave, Life Insurance, 401(k) Retirement, Employee Stock Purchase Plan, Holidays, Vacation and Sick days. You will also have access to Tuition Reimbursement and our award winning and best in class Employee Well-being and Training programs. From Compensation range for this role for U.S. Colorado Residents: Range minimum: $ 18,07/hr + bonus Range maximum: $ 33.57/hr + bonu

Responsibilities

EAST COAST REMOTE (0-9 Emerging Client Segment)

• Provides high-level advice to clients regarding human resources matters, best practices, and employee handbook options.
• Identifies and clearly responds to client human resources and employment law inquiries/concerns utilizing appropriate resources.
• Builds strong client relationships and provides high quality service in an effort to maintain high client satisfaction and retention.
• Maintains advanced knowledge of trends and changes in employment law legislation and conveys state and federal labor laws to internal partners and clients to maintain compliance.
• Thinks strategically about clients long term goals and proactively approaches clients with new ideas and solutions.
• Provides direction, training and mentorship to other team members to build knowledge regarding proper client conversations and responses, available resources, and team processes to help ensure proper issue resolution and client satisfaction.
• Proactively and reactively follows up with clients as necessary regarding any HR or employment law topic.
• Supports client handbook creation and changes by partnering with client to gather relevant information.
• Fields inbound and makes outbound calls in order to support clients with available products and services.
• Evaluates and responds to inquiries regarding client billing and account information.
• Participates in special projects as assigned.

Qualifications

• Associate's Degree - Preferred
• 4 years of experience in Client Service, Human Resources, HR education or combination of all.
• PHR/SPHR certification HR Certification (PHR, SPHR, SHRM-CP, SHRM-SCP, etc) - Preferred