JPMorgan Chase
New York City, NY

CCB - Communications Manager - Diversity, Equity & Inclusion Communications at JPMorgan Chase

| New York City, NY
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Job Description Communications Manager - CCB (Chase) Diversity, Equity & Inclusion Communications
We're looking for a talented communications pro to develop and execute internal and executive communications strategies for Chase's Consumer & Community Banking (CCB) Diversity, Equity and Inclusion (DEI) team. The CCB DEI team is the engine that powers the Talent strategy for over 130,000 employees to create an inclusive culture, and hire, develop and retain diverse talent. The team executes the strategy in close coordination with the global DEI department and key partners to deliver value for both employees and customers.
As the lead for CCB DEI Communications, you'll provide counsel to internal executives, create and deliver engagement plans that drive business results and cultural connectivity, and develop communications strategies that bring DEI initiatives to life. You will also partner closely with our firmwide DEI and CCB HR Communications partners, senior business leaders, and the CCB DEI Council to drive a range of People initiatives.
The Vice President/Communications Manager (603) role is based in Columbus, Ohio; Wilmington, Delaware; or Plano, Texas. Some domestic travel is required.
Major Functions/Responsibilities:
  • Create and implement strategic communications plans targeting consumer audiences to amplify our diversity, equity & inclusion message, in partnership with corporate DEI and retail communications leads
  • Draft content including, but not limited to, executive talking points, branch employee messaging, targeted emails, invitations, articles, video scripts, briefing material, executive and client communications, toolkits, digital signage, social media copy and summary materials
  • Generate ideas and identify opportunities for creative storytelling to drive employee engagement and community impact
  • Support the launch of new initiatives through the execution of communications across consumer channels
  • Liaise with global DEI communications, Market/Location Leadership teams, Community Impact and Community Banking to promote local/market events that build DEI capabilities in CCB talent
  • Support key executives with communications needs, including executive messages, site visits, client presentations, and various events
  • Identify and track key performance metrics to report on results
  • Manage content approval to mitigate risk and support operational standards
  • Identify opportunities to adopt new technology, make process improvements and drive efficiencies
  • Assist in planning and implementing events as necessary
  • Develop and deliver clear and concise audience-first communications through periods of rapid change
  • Contribute fresh ideas on reaching employees through modern communications channels and tactics
  • Lead special projects as assigned

  • At least 7+ years' strategic internal communications and/or marketing experience
  • Proficient with PowerPoint, Word, Excel a must; Additional software skills (e.g., Photoshop, HTML, Adobe Creative Suite) a plus
  • Excellent writing, editing and presentation skills; Knowledge of AP style
  • Ability to communicate effectively with all levels of employees, including senior management
  • Ability to deal with sensitive/confidential matters; exercise sound judgement Ability to thrive in a fast-paced, matrixed environment with multiple assignments, stringent deadlines and changing priorities
  • Flexible team player who willingly collaborates and contributes on both the strategic and the tactical
  • Demonstrated project management and organizational skills with strong attention to detail
  • Experience within financial services industry and diversity, equity and inclusion a plus
  • Unwavering commitment to always doing the right thing

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Full vaccination is a requirement for this role for new hires joining JPMorgan Chase. Additional requirements include sharing information including your vaccine card in the firm's vaccine record tool and may include mask wearing and social distancing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Note: The requirement to be fully vaccinated to be hired for this role does not apply to roles with a work location in Arkansas, Florida, Iowa, Montana, and Tennessee. For applicants to these roles, JPMorgan Chase will consider all qualified applicants regardless of vaccination status, due to state and local laws.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through, the mobile app, and paid media channels based on what is best for the customer.
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What are JPMorgan Chase Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Professional Development Benefits
Tuition Reimbursement
Diversity Program

An Insider's view of JPMorgan Chase

What’s the vibe like in the office?

My favorite thing about JPMorgan Chase is the vast number of problems we solve, and the diversity it takes to do that. Moving money, enabling payments and producing a world class customer experience are just a fraction of what we work on. Because the office is so casual and open, I get to participate in discussions on all of this.

Nick S.

Executive Director, Software Engineering

What projects are you most excited about?

As one of the largest financial institutions in the world, our scope of impact is huge. Knowing that a system we deliver is responsible for things millions do daily such as paying for groceries, withdrawing cash, or getting a loan pushes us toward solutions that scale, which is the most challenging but also the most rewarding part of our projects.

Edwin T.

Executive Director, Site Reliability Engineering

How does the company support your career growth?

JPMorgan has helped me develop as a professional – both as a technologist and as a business leader. I have taken advantage of executive leadership training and development aligned to the firm’s culture of “How We Do Business.” I feel good about working for a firm that invests in its #1 asset – US!

Lupe C.

Executive Director

How do you empower your team to be more creative?

Empowerment for Idea generation, problem solving and innovation is best coming from those who do the work. I engage my technologist in high profile work and foster an environment where ideas are welcome. Empowerment of our technologists is the key to success. Teams dig in, innovate and identify ways to create a better client experience.

Dawn T.

Managing Director, Software Engineering

How does the company support your career growth?

Working at JPMC has been a wonderful experience. I love how much JPMorgan Chase cares about its communities by offering support of technologists to local non-profit organizations through social innovation programs. The company also invests in its employees and provides many learning opportunities to us.

Meng M.

Software Engineer

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