Applicant Tracking System Sr. Lead

| Atlanta, GA
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Talent continues to be a top priority for businesses across industries, yet the talent landscape is shifting. Today's workers have different motivations for career decisions and ever-changing expectations for their full- or part-time employer. Chick-fil-A, Inc., in its effort to be the world's most caring company, supports independent Owner/Operators in navigating the talent landscape. Specifically, the Team Member Experience subdepartment within Marketing supports franchised Operators in their efforts to find, develop and launch top talent who fuel business growth and positively impact the world. This role is part of the Team Member Experience subdepartment and on the Talent Systems Innovation team.

As the Sr. Product Lead for the Team Member ATS, you will lead the development and implementation of an Applicant Tracking System and consider ways to bring best in class talent acquisition technologies to Chick-fil-A to support Operators in their Team Member recruitment efforts. You will lead internal and external stakeholders in requirements gathering, vendor evaluation and selection, and an eventual system implementation. You will collaborate across the enterprise and be responsible for all functional and technology roadmaps, milestones, and measurement activities for the platform. Your efforts will allow Chick-fil-A Operators a greater ability to highlight unique job opportunities at their locations, while providing a more seamless job application experience for future Team Members. You will also engage closely in Employer Branding efforts, to align talent acquisition systems with holistic employer branding and recruitment efforts. You will also be responsible for integration efforts to ensure alignment with existing Chick-fil-A technologies and systems.

The best person for this role has a passion for talent systems that enhance process, a strong understanding of vendor offerings across the entire talent management lifecycle, a desire to enhance the applicant experience, and a passion supporting Operators as they find and grow top talent.


This role leads the implementation of an Applicant Tracking System, with the goal of providing Operators with a more seamless approach to engaging with Team Member applicants and sharing their job opportunities.

Key activities include:
  • Setting vision and defining strategy for the Applicant Tracking System technology roadmap.
  • Working in partnership with Chick-fil-A's procurement team in the identification, vetting, and selection of system vendors.
  • Partnering/collaborating alongside Chick-fil-A's .com team (Customer Technology & Insights) and Digital Transformation & Technology (DTT) in the implementation of an Applicant Tracking System and the execution against annual objectives.
  • Understanding of a broad suite of talent acquisition technologies to enhance the Applicant Tracking System offering over time.
  • Aligning efforts with Chick-fil-A's Team Member Employer Branding strategy to ensure technology selections continue to address the most pressing Operator and Team Member needs.
  • Leading change management efforts to encourage Operator adotption of Applicant Tracking System and raise awareness of benefits.
  • Influencing key decision makers including Operators, Team Members, and Support Center executive leadership.
  • Leading the budgeting process for obtaining essential funds annually.
  • Serving as a subject matter expert with a deep understanding of Operator talent systems and needs.
  • Defining key performance indicators for measuring platform success.

Minimum Qualifications

  • Ability to identify Operator talent acquisition pain points and recommend appropriate technologies to enhance process/provide solutions.
  • Experience with large-scale system implementations and/or application development that impacts an entire enterprise from planning through go-live.
  • A forward thinker, with an innovative mindset and a pulse on talent trends.
  • Ability to navigate ambiguity, manage complexity, and prioritize competing tasks with varied timelines.
  • Desire to work in a fast-paced environment and solve complex challenges.
  • Excellent verbal and written communication skills.

Preferred Qualifications

  • Experience with the implementation of an Applicant Tracking System and/or like talent systems.
  • Understanding of enterprise system requirements and best-in-class vendor offerings.
  • Experience influencing and leading teams of internal and external, cross-functional stakeholders.
  • Experience with Agile methodologies.
  • Broad understanding of Chick-fil-A's Operator Agreement and how it influences Chick-fil-A's approach to supporting Operators with their talent attraction efforts.

Minimum Years of Experience


Travel Requirements


Required Level of Education

Bachelor's Degree

Preferred Level of Education

Bachelors Degree


HR, Employer Branding, Applicant Tracking
More Information on Chick-fil-A, Inc.
Chick-fil-A, Inc. operates in the Food industry. The company is located in Atlanta, GA. Chick-fil-A, Inc. was founded in 1947. It has 36153 total employees. It offers perks and benefits such as Dental Benefits, Health Insurance Benefits, 401(K), Performance Bonus, Child Care Benefits and Flexible Work Schedule. To see all 38 open jobs at Chick-fil-A, Inc., click here.
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