Chewy
We're on a quest to help people connect through pets.
Dallas-Fort Worth, TX

Accelerated Leadership Program (ALP) Operations Manager - 2023 Campus Recruiting (Dallas, TX)

| Dallas-Fort Worth, TX
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Our Opportunity:

The Chewy Campus Recruiting Team is seeking passionate, analytical, problem-solving second-year graduate school students.  We are revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. As an Accelerated Leadership Program (ALP) Operations Manager, you will accelerate your career development and have an immediate impact within our teams in one of our Fulfillment Centers in Dallas, TX.

At Chewy you will lead and develop team members in the proper receiving, storage, and shipping of our pet retail products. You are a critical front-line leader in developing new strategies and creating continual process improvements for delivering on Chewy’s promise of world-class customer service and timely delivery.  This role will give you an opportunity to help us be the most trusted and convenient destination for pet parents (and partners) everywhere.

The Accelerated Leadership Program (ALP) is a 3-year development program intended to rapidly progress talented master’s degree graduates with the skills required to be future Chewy General Managers, Directors, Sr. Directors, and VP’s. In this program you will have the ability to orchestrate your career within Operations and beyond. This role provides a high level of exposure to Sr. Leaders in fulfillment and is at the forefront of the company’s operating initiatives.  Our Fulfillment Operations leaders are critical to executing strategy in a fast paced, high volume, operations-based environment.

The Experience:

Accelerated Leadership Program graduates may lead organizations of nearly 5,000 individuals, have financial responsibility for labor in excess of $5M per week, and have oversight of over $70M in capital projects. The following is a brief overview of this accelerated track to executive leadership:

Step 1: Start your operations career by immersing yourself in the front line, serving in the capacity of an Area Manager to learn the ins and outs of the operation firsthand.  You will build on your leadership acumen by managing and directing 35-75 team members in one of our fulfillment centers. As part of this role, you will drive continuous improvement initiatives utilizing Lean Principles and analytics to deliver step level changes to safety, quality, and costs for the organization.   

Step 2: Progress to the Operations Manager role and gain experience leading other managers and teams of 150-350 team members. Drive operational process improvements by working cross- functionally with engineering and technology teams across Chewy. You will operate at depth, diving deep into data analytics and provide challenging, workable business solutions. 

Step 3: Promote to Senior Manager position where you will lead through others to execute on regional and or network initiatives.  Leaders will also have an opportunity to move into highly sought-after roles in Supply Chain, Transportation and Technology to further their own growth while relentlessly driving the business. Emerge as a leader known for operating at depth and delivering results.  

What you'll do:

  • Deliver results by providing hands-on operational leadership with team members in one of the most critical roles in our Fulfillment Centers (FC).
  • Act as an owner by taking responsibility for meeting and exceeding established productivity, safety, labor, and quality objectives.
  • Think big by supporting the design, development, and maintenance of ongoing metrics, reports, analyses, and dashboards to drive key business decisions.
  • Operate at depth while working with other teams to extract, transform, and analyze data from sources across the business using a variety of technology platforms.
  • Earn trust by developing and promoting open lines of communication to maintain and develop positive employee relations, encourage employee involvement, and recognize employees for their accomplishments and innovation.
  • Analyze and solve problems at their root while simultaneously stepping back to understand the broader context, while considering how those decisions keep our customers first.
  • Develop talent within your area to build high performing teams.

What you'll need:

  • Currently enrolled full-time in an accredited master’s degree program with an anticipated graduation date of May 2023.
  • Proven leadership experience through a combination of work experience, college athletics, student clubs and organizations, volunteerism, or military service. 
  • 4+ years of relevant full-time work experience in operations, supply chain, engineering, or military service.
  • Effective written and verbal communication skills, with a data driven approach to thinking, analyzing, and solving problems at both tactical and strategic levels.
  • Strong project management and continuous improvement skills with the ability to navigate ambiguity and take a process-driven approach to decision making.
  • Ability to operate effectively in both independent and team-based environments, with a strong desire for future people leadership responsibilities. 
  • Intermediate/advanced proficiency in Microsoft Excel and experience building and working in dashboards.  
  • Candidates must have the flexibility to work a 40-hour workweek involving DAYS, NIGHTS and/or weekends.
  • Must be able to lift up to 49 pounds with or without reasonable accommodation.
  • Must be able to stand and /or walk for up to 10 hours daily.
  • Current permanent U.S. work authorization is required.

What Separates You From The Pack:

  • Certification or experience in Lean Six Sigma and/or Green Belt.
  • Previous experience using SQL or Tableau.

If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]


If you have a question regarding your application, please contact [email protected]


Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.


To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).

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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.

Greg

Senior Technical Recruiter

What projects are you most excited about?

I'd say our new onboarding program, which educates and immerses Chewy’s new hires in our business, mission, and Operating Principles. I hope new Chewtopians walk away from our revamped onboarding experience with a deeper understanding of what makes Chewy special and that it helps them build connections with their fellow new team members.

Victoria

Senior Talent Manager

What are some things you learned at the company?

Creating a work environment that is accessible to everyone attracts a diverse talent pool and unlocks talents and skills that might not be available otherwise.

Mark

Sr. Accessibility Program Manager

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.

Mike

VP, Software Engineering

What’s the vibe like in the office?

My favorite Operating Principle here at Chewy is “Debate Openly, Commit Fully.” It makes me comfortable having passionate disagreements with my coworkers about a project when appropriate, knowing that we can have a (zoom) beer later that day and feel OK about it. Every company strives for that culture, and it's a part of our DNA at Chewy.

Zack

Senior Product Manager

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