About Geeks On-Site
Geeks On-Site is a nationwide technology installation and service company, partnering with leading brands to power thousands of onsite installations every month. We move fast, think big, and value team members who take ownership and communicate effectively. This role will be a core part of our HR division, supporting our rapidly growing network of 1099 and W2 technicians across the United States.
The HR Specialist will support the Head of HR in managing daily HR operations, with a strong focus on technician communications, scheduling notices, onboarding guidance, and support using internal systems. This role requires exceptional communication skills, a human-centered approach, and the ability to create structure, documentation, and process improvements in a fast-paced environment.
Key Responsibilities- Act as the main point of contact for technicians for HR-related communication (schedules, status changes, onboarding reminders, system access, etc.).
- Make outbound calls and answer inbound calls from technicians regarding documentation and onboarding steps.
- Provide guidance and training to technicians and internal staff on the use of internal systems, including Zoho FSM, Zoho Shifts, Airtable, and other process tools.
- Support communication to internal team members regarding staffing updates, deployments, and operational changes.
- Assist in the creation and refinement of documentation, SOPs, and HR processes that enhance operational clarity and efficiency.
- Track, update, and maintain HR records and Airtable databases with accuracy and attention to detail.
- Assist with onboarding of technicians and internal staff, ensuring completeness of documents and compliance standards.
- Support HR audits, quality control, and follow-ups on pending policy acknowledgments or checklist tasks.
- Maintain professionalism and empathy when assisting technicians and team members.
Requirements
Required
- 2+ years in HR support, coordination, or similar administrative role.
- Strong phone communication skills — comfortable making and receiving multiple calls daily.
- Experience working with Airtable or similar database-style tools.
- Excellent written and verbal communication in English.
- Organized and detail-oriented, with the ability to manage several tasks simultaneously.
- Tech-savvy and comfortable learning new systems quickly.
Preferred (not required)
- Experience supporting distributed or remote teams.
- Knowledge of Zoho systems (FSM, Shifts) or similar workforce management tools.
- Experience working with 1099 contractors or high-volume staffing environments.
- Strong interpersonal and customer-service mindset
- High emotional intelligence and professionalism under pressure
- Proactive problem-solving attitude and ownership
- Ability to write clear and simple documentation/procedures
- Process improvement mindset — sees opportunities and recommends solutions
- Remote (LATAM-based)
- Must be available to work EST hours
- Full-time position
BenefitsWhat We Offer
- Opportunity to be part of a fast-scaling company with real impact
- Collaborative and supportive work culture
- Growth opportunities within the HR and Operations teams
Top Skills
What We Do
Geeks on Site provides onsite and remote computer repair and technical support, depending on each customer’s needs. The company’s experienced onsite technicians are available in more than 150 cities nationwide and stand ready to dispatch to homes and businesses within one business day, regardless of the issue at hand. For customers who need urgent assistance, Geeks on Site’s remote service team provides immediate support by phone around the clock.
Geeks on Site is a full-spectrum technical support company. For residential users, its onsite computer repair and support services include: software repair, replacement, and troubleshooting; hardware repair, replacement, and troubleshooting; virus, spyware, and adware removal and cleanup; wireless network connection setup and troubleshooting; data recovery and system backup; user training for simple to advanced applications; and much more.
Geeks on Site’s training services are designed for customers of all skill levels who wish to become more adept with technology. These services encompass a wide range of topics and applications, from courses on Windows updates; primers on various Microsoft Office suite applications and functions; and social media use and best practices.
Geeks on Site’s business technology experts help small business owners and IT professionals with a wide range of IT-related matters as well, including: wireless router and firewall configuration; data backup and recovery solutions; server installs, and more.
Geeks on Site also offers monthly maintenance plans that help individual and business customers maintain safe, efficient computer systems for years running. For a low fixed rate, each monthly plan includes unlimited phone support; remote preventive maintenance services and tutorials; expedited dispatch for issues that can’t be addressed remotely; and support for peripheral equipment such as printers and scanners.
