The role:
We are looking for a highly organized and detail-oriented Specialist, HR Shared Services to join our team in India. This role is critical in providing prompt, accurate, and consistent HR support to our employees. The ideal candidate will primarily manage the end-to-end onboarding process for new hires and efficiently resolve employee inquiries through our ticketing system.
Key Responsibilities
- Employee Onboarding Management
- Manage the complete pre-boarding and onboarding lifecycle for new employees in India.
- Ensure timely collection, verification, and processing of all required new hire documentation (e.g., identity proof, education certificates, background check forms).
- Coordinate with internal teams (e.g., IT, Payroll, Facilities) to ensure a seamless Day 1 experience, including system access, equipment setup, and workspace readiness.
- Conduct HR-related induction and orientation sessions, explaining company policies, benefits, and HR processes.
- Maintain accurate and up-to-date employee records in the HRIS (Human Resources Information System).
- HR Ticket Handling and Query Resolution
- Serve as the first point of contact for HR-related queries from employees, managers, and external partners via the HR Shared Services ticketing system.
- Efficiently manage and resolve a high volume of tickets related to various HR topics, including policies, standard operating procedures (SOPs), benefits, and data changes.
- Ensure all tickets are logged, categorized, tracked, and resolved within established Service Level Agreements (SLAs).
- Escalate complex or specialized issues to the appropriate HR Centers of Excellence (CoE) or other departments, ensuring a smooth handoff and follow-up.
- Contribute to the continuous improvement of the knowledge base by documenting resolutions and frequently asked questions (FAQs).
- Compliance and Audit Support
- Ensure strict compliance with all local Indian labor laws and company policies during the onboarding and record-keeping processes.
- Support internal and external HR audits by providing necessary documentation and data.
What you’ll bring:
- 3–4 years of experience in an HR role, with a focus on onboarding and compliance in large employee organizations (at least 3000 employees)
- Bachelor's degree in Human Resources Management or a related field.
- Strong knowledge of statutory labor laws and regulations.
- Proficient in HRIS and other relevant software.
- Excellent communication, interpersonal, and organizational skills.
- Ability to work independently and as part of a team.
Preferred Qualifications:
- Master's degree in Human Resources Management or a related field.
- Experience in a fast-paced, high-growth environment.
- Familiarity with HR best practices and trends.
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Fostering innovation through diverse perspectives
Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.
We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
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What We Do
Hitachi Vantara, a wholly-owned subsidiary of Hitachi, Ltd., guides our customers from what’s now to what’s next by solving their digital challenges. Working alongside each customer, we apply our unmatched industrial and digital capabilities to their data and applications to benefit both business and society. More than 80% of the Fortune 100 trust Hitachi Vantara to help them develop new revenue streams, unlock competitive advantages, lower costs, enhance customer experiences, and deliver social and environmental value. Visit us at hitachivantara.com.
