HR Generalist I – Operations

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

This high-impact HR Generalist position is fully onsite at our Main Campus, providing day-to-day support for Coverage for Protective Services, Surgical Processing SPD, Supply Chain, Patient Support Services. High turnover high maintenance group. This will support approx. 7-800 caregivers

As an HR Generalist I, you will support HR strategies and workforce needs for the institute, division and/or hospital. In this role, you will also assist in the areas of caregiver relations, compensation, performance management and development, team effectiveness and caregiver engagement. While you may not interact with patients directly, your efforts will leave a positive, lasting impression – from the moment they enter the facility to the time they return home. This position offers broad exposure to clinical and non-clinical functions and the opportunity for long-term growth within a supportive and empowering team culture.

A caregiver in this role works days from 8:00 a.m. – 5:00 p.m. on-site at Cleveland Clinic Main Campus. 

A caregiver who excels in this role will:  

• Support the HR strategic plan and established Objectives & Key Results (OKRs) for the assigned areas. 

• Act as a confidential advisor on performance management, corrective actions, performance improvement plans, right of reviews and investigations. 

• Conduct employee investigations and review findings with the HR Director or Generalist II to make recommendations to business leaders. 

• Interpret and advise on policies and programs encompassing all aspects of Human Resource Management to employees. 

• Provide support in communicating human resources center of excellence (COE) programs and their implementation to all employees. 

• Build and maintain relationships with the various human resources center of excellence (COE) partners and ensure communication of programs and their implementation to all employees. 

• Provide support by partnering with talent acquisition and compensation to review requests such as promotions, equity reviews and job reclassifications and providing recommendations to leadership. 

• Support regulatory practices to promote fair and equitable treatment of employees. 

• Partner with HR Director to provide developmental training to specific segments of the organization as needed. 

• Monitor compliance with organizational initiatives (e.g., compliance modules, flu, engagement, etc.). 

• Navigate and pull reports from various systems such as Kronos, HRIS (Workday), My Learning, etc. 

• Analyze HR and business metrics and provide recommendations to the HR Director and leadership.  

• Partner with the legal department as needed/required. 

• Support the process for all regulatory/accreditation surveys such as Joint Commission, CMS and ODH. 

Minimum qualifications for the ideal future caregiver include:  

• Bachelor’s Degree in Human Resources, Business or a related field and one year of related experience, including project management OR Associate’s Degree and an two years of experience OR High School Diploma/GED and four years of experience 

Preferred qualifications for the ideal future caregiver include: 

• Human Resources Certification

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.
• Ability to travel throughout the hospital system. For some roles, ability to travel to other locations, including international travel.
• Ability to operate a computer, audio visual and other office equipment.
• Ability to communicate and exchange accurate information, including the ability to deliver any applicable training in person and virtually.
• In some locations, ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.