Job Description:
About Merkle
Merkle, a dentsu company, powers the experience economy. For more than 35 years, we have put people at the heart of its approach to digital business transformation. With more than 16,000 employees, Merkle operate in 30+ countries throughout the Americas, EMEA, and APAC. For more information, visit www.merkle.com.
Your Role
At Merkle, we are transforming international trade by empowering small and medium-sized enterprises with a seamless and intuitive digital platform. Our mission is to simplify global commerce, and our Customer Support team is at the heart of that mission—ensuring that every user feels supported, heard, and successful in their journey with us.
Life as a HRBP
As HRBP for the CXM Barcelona Nearshore, you serve as a strategic partner to senior business leaders across Spain, the UK, Ireland, and the DACH cluster. You lead the people agenda and ensure its alignment with business strategy, driving transformation, engagement, and operational excellence across the organization.
Strategic Leadership & Business Alignment
- Lead the HR strategy for the CXM Barcelona Nearshore team, aligning people initiatives with business goals.
- Partner with senior leaders to drive transformation, culture, and organizational effectiveness.
- Represent and foster Diversity, Inclusion, Belonging, Wellbeing, and other People Experiences that enhance engagement and culture.
Talent & Performance Management
- Oversee the talent agenda, including succession planning and development plans for high potentials and underperformers.
- Provide performance management guidance to line managers (coaching, counselling, career development, disciplinary actions).
- Lead, develop, and support the HR team through mentoring, coaching, and daily guidance.
- Collaborate with the Compensation COE on salary planning, promotions, and job re-leveling.
Global HR Initiatives
- Asegurarse de que las políticas globales se implementan a nivel local siguiendo las directrices y detalles legales del mercado.
- Implement and improve processes that support global transformation and agility.
Team Management & Development
- Set clear objectives, coach and mentor team members, and help them achieve their full potential.
Culture, Engagement & Social Impact
- Provide leadership on culture, employee relations, engagement, wellness, rewards, recognition, and social impact.
Local Projects and Compliance
- Equality Plan: Lead and manage initiatives related to the company's equality plan, ensuring that all practices and policies promote diversity and inclusion within the workplace.
- Spanish Labor Law: Stay informed and up-to-date with the latest developments in Spanish labor law, ensuring that the company remains compliant with all legal requirements and regulations.
What we are looking for in you
- Higher education in Human Resources, Psychology, Labour Relations, Social Work or any other related fields.
- 5+ years of experience in People & Culture roles across diverse matrix organizations.
- Full professional proficiency in Spanish and English.
A few of our benefits:
Whether it’s the joy of working with people at the top of their game or the Merkle social calendar, people love working here – and we hope you will too.
- Attractive and competitive salary
- Flexible hybrid home office work conditions.
- Spanish/English lessons
- Free life and health insurance
- Career development through Dentsu University and LinkedIn Learning
- Day off on your birthday
- Annual wellness days
- Merkle Care Employee Assistance Program
- Merkle Benefits Club
- 2 volunteering days per annum
- Flexible salary remuneration scheme.
Inclusion and Diversity
Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners, and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds, and cultures.
About dentsu
Taking a people-centered approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. As part of Dentsu Group Inc. we are headquartered in Tokyo, Japan and our 65,000 employee-base of dedicated professionals work across four regions (Japan, Americas, EMEA and APAC). Dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.
Diversity, equity, and inclusion sits at the heart of our Social Impact strategy – our fully integrated sustainability strategy which includes our ambition to build a fair and more equal society, where everyone is equipped to thrive.
#LI-Hybrid #LI-MERKLE
Location:
BarcelonaBrand:
MerkleTime Type:
Full timeContract Type:
Permanent
What We Do
Merkle is a leading technology-enabled, data-driven customer experience management (CXM) company. For over 30 years, Fortune 1,000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios. We work with world-class brands like Dell, T-Mobile, Samsung, GEICO, Regions, Kimberly-Clark, AARP, Lilly, Sanofi, NBC Universal, DIRECTV, American Cancer Society, Habitat for Humanity, and many others to build and execute customer-centric business strategies. With more than 9,600 smart, dedicated people in more than 50 offices around the world, we are still growing at a rate that outpaces the market, with 2019 net revenue of $1.1 billion.
