At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
About the Role
We’re looking for a People Business Partner who is passionate about making a difference. Based in our Melbourne corporate office, you will partner with business leaders across a portfolio of government and non-government contact centres. You’ll be part of a collaborative national People Team that thrives on innovation, problem-solving, and delivering great outcomes for employees and leaders.
This isn’t just about policies and processes — it’s about being a trusted advisor and coach who helps leaders navigate challenges, inspires high performance, and champions a culture where people feel engaged and supported.
What you’ll be doing
Partnering with leaders to provide practical advice and solutions across the full employee lifecycle.
Acting as a sounding board and coach to drive performance, engagement and change.
Supporting initiatives in employee relations, performance management, remuneration, organisational design, workforce planning, and succession planning.
Using your expertise to identify opportunities, recommend improvements, and deliver people strategies that balance culture with commercial outcomes.
Being a proactive and positive contributor to projects that bring our Purpose, Values and Vision to life.
What you’ll bring
A strong HR background, ideally with HR advisory or business partnering experience.
Solid knowledge of Australian employment legislation and exposure to Enterprise Agreements.
Broad HR expertise across areas such as learning & development, change management, employee engagement, recruitment and organisational design.
Strong stakeholder management skills – comfortable engaging with people across all levels of the organisation.
Experience with Workday and working in complex or matrix structures is desirable.
Why join us?
Be part of a supportive national People Team where collaboration and growth are encouraged.
Play a pivotal role in facilitating career growth and development for our people.
Make a real impact – your work directly influences employee and business success.
Access an unlimited mental health and well-being platform, empowering you to stay balanced and thrive both personally and professionally.
Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands
If you have experience in Retail, BPO, Hospitality, or FMCG and thrive in a fast-paced environment, we’d love to hear from you. Apply now to become our next People Business Partner and make a real impact on our people and business success
Other Position Requirements:
Australian Citizenship
The successful candidate will be required to undergo Pre employment security checks and a National Criminal check
Enjoy a flexible hybrid setup while playing a pivotal role in supporting and shaping our workforce, with the expectation of being onsite around 4 days per week to collaborate, connect, and make an impact.
About Probe CX
Probe CX is a global business of 17,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.
How to Apply?
Click on 'Apply Now'. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We're happy to accommodate.
Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!
Top Skills
What We Do
At Probe CX, we help our clients become modern digital organisations.
With a dedicated team of 19,000-plus staff across five countries, including Australia, New Zealand, the Philippines, the United States, and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, processes, and data, and provide businesses with complete end-to-end service for customer operations.
In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable.
Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive
