At Digital Turbine, we make mobile advertising experiences more meaningful and rewarding for users, app publishers, and advertisers — intelligently connecting people in more ways, across more devices. We provide app publishers and advertisers with powerful ads and experiences that captivate consumers, fuel performance, and help telecoms and OEMs supercharge awareness, acquisition, and monetization. In a rapidly evolving industry, we are constantly innovating and creating better paths of discovery to connect consumers, publishers, and advertisers across the mobile ecosystem.
Please note that Digital Turbine is a hybrid work environment-only candidates local to the posting location will be considered.
Head of Global Technical ServicesLocation: Austin, TX; New York, NY; Durham, NC
Reports To: SVP, Client Success
Role Summary
The Head of Technical Services leads Digital Turbine’s global team supporting both demand and supply solutions. The responsibilities of this team include ensuring reliable campaign delivery, managing supply and demand integrations, tracking, facilitating, and resolving operational issues (e.g., incidents, tickets) with engineering and product, monitoring fraud, and evaluating the needs to optimize issues for commercial performance.
The role bridges business, product, and engineering — driving execution, uptime, and performance of our mobile monetization and UA solutions while maintaining high standards of client delivery, compliance, and cost efficiency.
Key Responsibilities
1. Campaign Delivery & Reliability
· Oversee the health, stability, and scalability of all live campaign operations across demand and supply channels.
· Implement operational SLAs and monitoring to ensure campaign delivery reliability and pacing accuracy.
· Lead cross-functional triage of campaign issues in partnership with Engineering, Product, and Account Teams.
2. Supply & Demand Integrations
· Own the technical onboarding, certification, and maintenance of SSP and DSP integrations (OpenRTB, SDK, API, and mediation).
· Manage the integration roadmap in collaboration with Product and Partnerships to ensure scalability and compliance
· Create standardized workflows, tooling, and documentation for integrations and QA.
3. Fraud, Quality & Compliance
· Oversee traffic quality, invalid traffic (IVT) monitoring, and fraud prevention processes.
· Partner with data science and external verification vendors (IAS, Moat, DoubleVerify, etc.) to ensure high-quality inventory and advertiser trust.
· Support privacy, consent, and signal compliance (GDPR, CCPA, ATT, etc.).
4. Infrastructure & Cost Optimization
· Partner with cross functional teams to monitor hosting costs and performance efficiency across ad serving, data pipelines, and bidding systems.
· Implement reporting and accountability frameworks linking cost metrics to commercial performance (e.g., QPS cost per revenue dollar).
· Identify opportunities to reduce latency, improve throughput, and optimize system uptime.
5. Cross-Functional Incident Leadership & Escalations
· Lead a global team spanning ad operations, technical account management, and integration engineers.
· Serve as the technical escalation point for Client Success leaders and accounts.
· Facilitate Digital Turbine’s ticketing and incident management process and solution.
· Define and operationalize ticketing and incident KPI goals across advertiser, 3rd party demand, and supply partnerships
6. Tooling, Automation & Insights
· Partner with BI and Product to create dashboards that connect performance, cost, and uptime metrics in real time.
· Champion continuous improvement initiatives and postmortem processes to enhance stability and delivery efficiency.
Qualifications
· 10-15 years in technology, mobile, or programmatic advertising, with deep understanding of DSP/SSP integrations, SDKs, and real-time bidding.
· 5+ years leading technical operations, services, or client-facing engineering teams.
· Strong grasp of programmatic systems (OpenRTB, VAST, OMID, SKAdNetwork, ATT frameworks).
· Demonstrated experience with fraud detection, quality measurement, and MRC-compliant metrics.
· Experience leading incident management/customer support teams and working jointly with engineering organizations.
· Analytical mindset with comfort interpreting system metrics, logs, and delivery data.
· Excellent cross-functional communication skills; able to translate technical issues for commercial stakeholders.
About Digital Turbine:
Digital Turbine (NASDAQ: APPS) powers superior mobile consumer experiences and results for the world’s leading telcos, advertisers and publishers. Our end-to-end platform uniquely simplifies the ability to supercharge awareness, acquisition and monetization — connecting our partners to more consumers, in more ways, across more devices.
The company is headquartered in Austin, Texas, with global offices in New York, Los Angeles, San Francisco, London, Berlin, Singapore, Tel Aviv, and other cities around the world, serving top agency, app developer, and advertising markets.
We are honored to have achieved numerous awards as an employer of choice, around the world, including: BuiltIn's Best Places to Work Awards in 2022, 2023 and 2024, DUNS 100 Best Places to Work in Tech for 2023 and 2024, and BDICode's 100 Best Companies to Work in 2024.
Digital Turbine is an equal opportunity employer committed to exemplifying diversity and inclusion around the world. We welcome people of different backgrounds, experiences, abilities, and perspectives. We embed diversity in our mindset, products, and teams to empower an inclusive, equitable, and culturally fluent environment. Building and continuously fostering this culture within our teams makes us better collaborators, partners, and innovators.
Digital Turbine will process the information you provide during the application process in accordance with the Digital Turbine Global Recruitment Privacy Notice.
Top Skills
What We Do
Digital Turbine (NASDAQ: APPS) powers superior mobile consumer experiences and results for the world's leading telcos, advertisers, and publishers. Our end-to-end platform uniquely simplifies our partners' ability to supercharge their awareness, acquisition, and monetization — connecting them with more consumers, in more ways, across more devices. Digital Turbine is headquartered in North America, with offices around the world. For more about Digital Turbine: www.digitalturbine.com
Why Work With Us
Everyone’s empowered to “Work their Way," while global mindsets & diverse perspectives are celebrated daily. We work hard, but also take time to enjoy the journey, and have fun while doing it. Our team is down to earth and supportive, which is needed in our fast-paced mobile ad technology space.
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