Are you ready to make a global impact? Join a company committed to enabling zero emissions in mining and cement through innovation, service excellence, and sustainability. As the Head of Field Services – North America, you will lead a high-performing organization that delivers critical field services, technical advisory, and lifecycle support to customers across the region.
This is a senior leadership role with full accountability for strategy, operations, and financial performance. You will report to the SVP of Sales and Service, North America, and work closely with global and regional stakeholders to drive growth, operational excellence, and customer satisfaction.
Key ResponsibilitiesStrategic Leadership: Define and execute the North American strategy for Field Services, aligning with global business goals and customer needs.
Operational Oversight: Lead Field Services, Service Centers, and Technical Advisory teams to ensure safe, high-quality, and timely service delivery.
Business Growth: Identify and develop new service opportunities, promote aftermarket solutions, and support commercial teams in driving revenue.
Financial Management: Own responsibility, including SG&A and chargeable cost centers. Ensure profitability, cost control, and budget adherence.
Team Development: Build and mentor a diverse, bilingual team. Ensure cross-training and capability development to meet evolving market demands.
Customer & Contract Management: Ensure service delivery meets contractual obligations and quality standards. Manage change orders, claims, and customer relationships.
Safety & Compliance: Champion a culture of safety, compliance, and continuous improvement across all service operations.
Fluency in English and Spanish required
Bachelor’s degree in a technical field; Master’s degree preferred
5+ years of senior leadership experience in mining, heavy industry, or related sectors
Proven success managing large, multi-functional service teams
Strong financial acumen and experience with full P&L responsibility
Deep understanding of field service operations, workshop management, and lifecycle support
Demonstrated commitment to safety, quality, and customer satisfaction
Similar Jobs
What We Do
FLSmidth is a full flowsheet technology and service supplier to the global mining and cement industries. We help our customers to improve performance, lower operating costs and reduce environmental impact.
With our MissionZero programme, we have set a target of providing solutions for zero-emissions mining and zero-emissions cement production by 2030, supporting a green transition built upon sustainable materials. www.flsmidth.com/MissionZero
Our operations span the globe and we are close to 11,000 employees, present in more than 60 countries. In 2022, FLSmidth generated revenue of DKK 21.8 billion.
FLSmidth is listed on NASDAQ OMX Exchange Copenhagen.
#technology #mining #cement #productivity #innovation #MissionZero
Privacy policy - https://www.flsmidth.com/en-gb/privacy-policy
