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Springfield, MA, USA

Head of Expense Management - MM Operations

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Employer Provided Salary: 159,800-209,700 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

The Team
As the Head of Expense Management, you will be an experienced finance and strategic professional who wants to work with a diverse team of highly motivated professionals focused on proactively driving the development and execution of expense forecasting and reporting, expense management, prioritization and realization of strategic programs benefits, meaningful analysis and control execution for MassMutual Operations activities. This role is a unique opportunity to work with senior leadership and experience a holistic view of the enterprise while influencing financial and customer experience outcomes and collaborating with critical broader enterprise functions. The team also includes the financial controls functions for the Operations organization.
Our team has a high business acumen and is driven to provide timely and accurate strategic financial information. We pride ourselves on working with agility and being a reliable source of information and solutions in the organization. We strive to continuously improve and achieve results by actively listening, seeking, understanding and creating solutions as a unified team.
The Impact
You will work across Operations and with Corp Finance and CFO, as well as Product to validate, expense allocations, forecasts and actual expense results, including analysis of other operations metrics (could include placement rates, unit costs, Annual Incentive Program metrics, etc.). Working with Operations Senior Leaders you will report and analyze expense results and drive our forecasting process to reflect business changes experienced / anticipated. Working with Procurement and Vendor Management teams, you will be responsible for reconciling contracts, leading, and gathering of benchmarked data, to better manage expenses & operational processes. You will be responsible for conducting special studies in relation to organizational effectiveness, including competitive assessments for functions across operations. While analyzing project specific expectations and results, ensure benefits and costs of CBA's for all projects are met, and that any benefits are visible and appropriately reinvested or captured. Collaborate with finance and portfolio partners to support alignment of financial and organizational health information. Build and maintain initiatives for the SLT to jointly manage progress to enable resource decision making and enhance customer/advisor satisfaction. Infuse metrics into quarterly strategic discussions for review and action. Leverage data and measurement to position positive progress.
This is an opportunity for an experienced accounting professional who thrives in a highly dynamic and agile environment to collaborate across teams seeking solid execution and improving outcomes.
You will provide sound financial advice to Operations business units or other departments, anticipating the financial and business impacts of changes in the business environment and make recommendations to ensure appropriate processes are implemented and maintained. Your responsibilities will also include, but are not limited to the following:

  • Managing a team of professionals and lead the collaboration and oversight of operations expenses, strategic impact and other key business processes.
  • Ensures the accurate, timely completion of monthly, quarterly and annual processes by effectively planning, monitoring, and problem solving.
  • Designs and improves the analysis on trends and results, drafting commentary which enables readers to quickly understand the financial results and drivers.
  • Effectively collaborates with CFO, SP&D, Product and across Operations and builds key relationships to understand financial and business impacts.
  • Exhibit strong leadership presence and communications skills in presenting results to various levels of management. This will require thought leadership and entail developing sound operational / strategic and finance practices, efficient processes, and robust control documentation to effectively deliver timely and insightful results.
  • Demonstrates the technical and leadership competencies and passion for continuous improvement.
  • Reviews and reconciles Cost Benefit Analysis, driving benefits realization.
  • Drive recommendation for changes to improve and meet Unit Cost goals, expense KPI's

The Minimum Qualifications

  • Minimum of 10 years of Insurance Operational experience, focused on expense management, strategic project analysis and benefit's realization
  • Organization and prioritization skills, analytical and ability to leverage data to build the story and product sound recommendations to address any gaps the data may surface
  • Collaborative leader that can effectively build relationship across teams
  • Excellent written/verbal communication across all levels and functions
  • Strong multi-tasking skills, ability to adapt to change and manage competing priorities
  • Experience working in a Finance transformational setting; driving continuous improvements and efficiencies beyond own scope of responsibility
  • Intellectual curiosity to continue learning and adding breadth and depth to understanding.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
Salary Range: $159,800.00-$209,700.00

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What are MassMutual Perks + Benefits

MassMutual Benefits Overview

At MassMutual, employees have the opportunity to earn a competitive salary and bonus, enroll in an
array of benefits, and participate in programs and services that support healthy lifestyles, assist them
in building financial security for themselves and their families and help them live well-balanced lives.

Volunteer in local community
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift, Matching Time and Volunteer Time Off Programs.
Partners with nonprofits
Every year, MassMutual and the MassMutual Foundation invest more than $20 million focused on advancing economic opportunity.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Employees can either attend the in-person all-hands meeting, watch live via Zoom, or watch the recording. All employees are invited to submit questions.
Employee awards
Flexible work schedule
Flexible work arrangements, including telecommuting, are available in many departments across the company.
Remote work program
In addition to two remote days per week, MassMutual offers employees four full remote weeks of their choice per year.
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
More than half of our Board of Directors are comprised of women and people of color, making it one of the most diverse groups in the industry.
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance + Wellness
Flexible Spending Account (FSA)
A health care flexible spending account (FSA) allows employees to save money on a before-tax basis for eligible medical, dental and vision expenses, subject to IRS limits.
Disability insurance
For details on short term and long term disability insurance please visit
Dental insurance
Basic Dental covers preventive and basic restorative care; Major Dental covers all that Basic covers, plus restorations and orthodontia (limits apply).
Vision insurance
Health insurance
To learn more about our Health and Welfare Benefits please visit:
Life insurance
For more information about our Life Insurance Benefits please visit:
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Wellness days
Abortion travel benefits
Our general medical travel benefit covers abortion-related travel.
Financial & Retirement
In addition to our 401(k), MassMutual a cash balance plan that provides an account-based pension benefit based on accruals of pay credits and interest credits.
401(K) matching
Performance bonus
Charitable contribution matching
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift and Matching Time Programs.
Pay transparency
Child Care & Parental Leave
Childcare benefits
Dependent care flexible spending account to allow you to set aside before tax dollars to pay for certain eligible child care expenses.
Generous parental leave
Leave for birth mothers of 18 weeks of fully paid leave. Non-birth mothers, fathers and adoptive parents eight weeks of fully paid parental leave.
Family medical leave
Caregiver leave: Up to two weeks paid leave to care for a loved one. Bereavement Leave: 15 days of paid time off to grieve the loss of a loved one with the employee defining who the loved one is.
Adoption Assistance
Company sponsored family events
MassMutual offers many opportunities for family events, from group volunteer experiences and chances to attend Red Sox games to business resource group-sponsored outings like annual pride parades.
Fertility benefits
Vacation + Time Off
Generous PTO
Paid holidays: 9 fixed and 1 floating. Vacation: starts at 19 vacation and personal days per calendar year, with increases at 5-year service intervals.
Paid volunteer time
Three days of paid time off is available to employees annually to give back to their communities, by sharing their time and talent with a cause close to their heart.
Paid holidays
Paid sick days
Occasional illness: up to 5 days per calendar year.
Flexible time off
Floating holidays
Bereavement leave benefits
Hardship benefits
320 hours of caregiver leave to take of loved ones when it matters most.
Office Perks
Commuter benefits
Free daily meals
Free snacks and drinks
Some meals provided
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
MassMutual's wellness wallet is a stipend available to all employees, and can be used for myriad wellness-related purchases, including home-office purchases.
Meditation space
Mother's room
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training
Virtual coaching services

Additional Perks + Benefits

To learn more about our comprehensive benefits please visit:

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