At MetLife, we’re a purpose-driven company that helps our customers build a more confident future.
Houston, TX, USA

Group Account Management Consultant

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Description and Requirements
Role Value Proposition
MetLife Group Operations has a keen focus on delivering exceptional customer service to our group benefit customers. The Account Management Consultant role is a key component of our service delivery model. The Account Management Consultant is the main point of contact for our brokers. In addition, the Account Management Consultant will provide key support functions across our different Regional Market customer segments, as well as support our sales partners with internal and external post-sale activities associated with the acquisition of new business and in maintaining existing customer relationships.
Key Responsibilities

  • Directly aligned with two Account Executives and maintain overall responsibility for the designated sales partner book of business
  • Facilitate weekly work team huddles and collaborate with dedicated internal partners to ensure customer deliverables are met
  • Acting as a liaison between customer, broker, and internal teams to initiate and execute action plans for customer resolution
  • Serve as the initial point of contact for assigned brokers with regard to service-related escalations and work internally to resolve
  • Lead resolution of complex or persistent situations where escalation or unique solutions are required
  • Request and analyze reports related to customer plan experience as well as broker commissions
  • Organize and attend various customer and broker-facing meetings either in person or virtually and develop marketing plans and presentation materials for such meetings as needed
  • Actively participate in finalist meetings for prospective customers and stewardship meetings for existing customers
  • Ensure proper licensing, appointment and commission paperwork is in good order for writing agents
  • Demonstrate strong customer-specific product knowledge and provide consultative assistance on issues related to customer benefit plans, while staying informed of specific customer activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.)
  • Actively participate in the implementation process to ensure a smooth onboarding experience for new and existing customers
  • Track customer renewal statuses and margin position, negotiate rates, work with underwriting to request alternate plan designs as necessary, and notify internal partners of plan design changes to initiate the amendment process
  • Build and maintain long-term trusted relationships with customers to support retention and growth of the accounts
  • Mentor newly hired associates and assist with process training
  • Perform other duties as assigned or required

E s sential Business Experience and Technical Skills
Required Attributes :

  • 5-7 years of account management experience, direct customer-facing experience preferred
  • Tenacious problem solver
  • Ability to thrive in a fast pace environment with competing priorities
  • Excellent presentation skills, oral and written communication skills with clients and internally
  • Highly motivated, agile, and able to operate effectively within a team
  • Strong insurance product knowledge and underwriting skills
  • Outstanding organization skills with extreme attention to detail
  • Proficient in PowerPoint and MS Excel
  • State Life, Accident and Health license or the ability to obtain within 90 days of date of hire
  • High School diploma

Preferred :
• Bachelor's degree
• State Life, Accident and Health license
• 5+ years related customer service experience
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.

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What are MetLife Perks + Benefits

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Employee awards
Flexible work schedule
Remote work program
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Our employee-led networks support families; LGBTQ+; diverse abilities; veterans; multiculturalism; generations; women; Black professionals, Latino professionals and Pan Asian professionals.
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
In addition, employees who work at least 1,000 hours in a 12-month period become eligible to participate in the Retirement Plan after their first year of employment and after they have reached age 21.
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Vacation + Time Off
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Floating holidays
Office Perks
Commuter benefits
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Home-office stipend for remote employees
Onsite gym
Professional Development
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available

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