Generalist, People Operations

Who We Are

Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com.

Our Ways of Working

Our Fulfillment Center team works on-site to support our physical operations and plays a vital role in delivering the Babylist experience.

Our partner teams are distributed remotely across the U.S., Canada, and Mexico. To foster strong relationships, we meet in person at least twice a year—once as a company and once within our departments. Whether in person or remote, we show up consistently, stay focused on our purpose, and deliver results—together, from anywhere.

What the Role Is

As an HR Generalist embedded in our Commercial Point, OH Fulfillment Center, you will serve as a trusted partner to our hourly workforce and supervisors, delivering hands-on support across employee relations, onboarding, compliance, and people programs. This is a dynamic, front-line role for someone who thrives in fast-paced environments, thinks on their feet, and is passionate about fostering a consistent, people-centered employee experience.

You’ll play a key role in ensuring operational excellence while acting as a liaison between our frontline teams and the broader People Operations strategy. This is a great opportunity for an HR professional looking to deepen their generalist experience, build strong relationships on the ground, and grow into a more strategic role over time as the function evolves from reactive to proactive support.

In order to support employees on all three shifts we operate, this role will work a non-traditional schedule. You will be expected to be onsite 5 days per week Monday-Friday or Sunday-Thursday from either 1:00pm- 9:30pm or 4:00am- 12:30pm, or similar schedule to be discussed.

Who You Are

• Confident and calm under pressure – you can assess urgency, make informed decisions in real time, and help de-escalate when needed
• Organized and detail-oriented – you take pride in keeping things clean, accurate, and well-documented
• Proactive problem solver – you get curious about the “why,” not just the “what,” and seek long-term solutions
• Empathetic and objective – you remove personal bias, listen actively, and support people through both onboarding and difficult conversations
• Adaptable – you're comfortable in an environment that will evolve over time and can flex your approach to meet changing needs
• Growth-minded – you're eager to learn, take on stretch projects, and contribute beyond your immediate scope.
• Strong communicator – you can translate policy into approachable guidance for both warehouse staff and corporate stakeholders.

How You Will Make an Impact

• Be a visible, onsite HR presence and first point of contact for employee relations concerns, benefits questions, and day-to-day HR support
• Support fulfillment supervisors in navigating policies and holding team members accountable in a fair and consistent way
• Help communicate and enforce policies such as attendance, corrective action, and safety protocols
• Lead onboarding presentations and ensure a consistent and welcoming new hire experience
• Manage administrative processes for leaves of absence, ADA accommodations, and workers’ compensation, partnering with senior HR as needed
• Conduct monthly audits of employee data in Paylocity to ensure accuracy and compliance
• Participate in preliminary investigations and escalate complex matters to senior HR partners
• Collaborate on side projects such as reviewing off boarding processes, recommending improvements, or supporting employee feedback loops
• Help support training and implementation of Babylist people programs (e.g., performance, recognition, onboarding support).
• Potential to support future phases of payroll process oversight
• Ensure accurate and timely documentation of employee files and compliance-related tasks

 Why You Will Love Working At Babylist

• We invest in the infrastructure you’ll need to be supported and successful
• We build products that have a positive impact on millions of people’s lives
• We work at a sustainable pace which means work/life balance is a real thing here
• We believe technology and data can solve hard problems 
• AI plays a meaningful role in how we work, create, and scale—intentionally embedded in our tools, systems, and decision-making to support innovation and real impact
• We believe in exceptional management 
• We offer competitive pay and meaningful opportunities for career advancement
• We have great benefits like company paid medical, dental, and vision
• We care about employee wellbeing with perks for physical, mental and emotional health, parenting, childcare, and financial planning

Babylist takes a market-based approach to pay that is competitive and aligns with industry standards. 

The estimated pay range for this role is $79,680.00- $102,500.00

In addition, Babylist offers equity, bonus, and benefits, including company paid health, dental and vision insurance, 401(k) matching, flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.

Interview Process & Data Use
To support a fair and consistent hiring process, Babylist uses AI to transcribe all interviews. Transcripts are confidential and used solely for evaluation purposes, in accordance with data privacy laws such as CCPA and GDPR. By applying, you acknowledge and consent to this use.

Official Communication
All communication regarding your application will come only from the Babylist Talent Team via an @babylist.com email address. We will never request payment, banking, or personal financial information at any stage of the hiring process. Be cautious of outreach from non-company email addresses, messaging platforms (e.g., WhatsApp, Telegram), or unsolicited phone calls. To verify opportunities, visit our official careers page.

Friends or Family at Babylist?
Babylist is committed to fairness and equal opportunity at every stage of our hiring process. In line with our conflict of interest policy, applicants must disclose any family or close personal relationships with current Babylist employees. This helps ensure unbiased hiring decisions and a positive work environment.

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