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Job Description:
Job Summary
The individual manages COD ECM’s and assists with some COD internal inquiries.
Process of Bank Exceptions, research and process of pending items in the bank.
The COD group works collaboratively to ensure that all COD tasks (Inbound/Outbound Mail, Mail Prep, Sorting, Processing, COD Exceptions, and Banking) are completed timely.
Responsibilities:
- Answer ECM inquiries related to COD’s and Tracers. Follow up with internal and external customers as needed.
- Contact customers for missing information and/or provide additional details on the resolution.
- Work with internal UPS functions and external customers to resolve issues.
- The workload must be prioritized to ensure issues are addressed on a timely basis.
Education and Work Experience:
- Bachelor's Degree in Administrative Careers.
- Minimum 6 months customer service.
- Excellent verbal and written communication skills
- Proficient in Microsoft Office Word, and Excel
- Accounting background - Preferred
Languages:
- Fluent speaking English advanced (80%).
Deadline to apply (internal candidates): Wednesday 27th, 5:00pm
Employee Type:
Permanent
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