A day in the life:
- Conduct thorough application screening and review processes for all Zopa products, ensuring adherence to company procedures and service conduct level agreements
- Handle all aspects of fraud escalation referrals during the application journey – this includes, document reviews, conducting security calls where concerns are held and escalating to the fraud operations team where high concerns are held
- Manage and complete fraud checks with other banks via Cifas, where concerns are held with documentation
- Utilise credit reference agency information and extensive data to support underwriting decisions
- Maintain clear and consistent communication with customers throughout the onboarding process
- Assist senior and team leader where required.
About you:
- Proven experience working in a similar role within a financial institution
- High level of attention to detail regarding documentation examination and call reviews
- Ability to work under pressure and able to prioritise tasks and cases within a given time frame
- Keen to continue to learn to stay aware of changes in processes and regulations
- A team player that acts with integrity and treats our customers and associates with respect
- Adaptable in a fast-paced environment
- Ability to work under own initiative and keen willingness to learn
- Proven excellent customer service skills.
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What We Do
We’re Zopa, and we want to make money work better for you. Our diverse team is united in their mission of creating simple, fair and honest financial products that have the customer’s needs at their heart. We’re proud that this dedication is reflected in our excellent rating on TrustPilot. We’ve always been unapologetically honest with our customers, and value the same in return. Their feedback helps us shape what we build, so we can provide a bank fit for today, and for the future. We’re not the new kids on the block though - we’ve been a pioneering force in finance for 16 years. In 2005, we built the first ever peer-to-peer (P2P) lending company, giving our customers access to loans built for real-life and intelligent investments backed by cutting-edge tech. In 2020, we launched Zopa Bank, meaning we could offer more – like fixed term savings backed by FSCS protection and a credit card to help customers take control of their finances. We’ve lent out over £6 billion and are proud to have made money work better for over half a million people across the UK, whether they were looking to borrow or save.
