Aurelian automates non-emergency calls for 9-1-1 centers. We do this through an AI-powered operator that routes, triages, and resolves calls without the need for human intervention. By doing this, we let 9-1-1 dispatchers focus their time and energy where it’s needed most: actual emergencies.
Nationwide, the average emergency communications center (ECC) is 30% understaffed. Staffing shortages have lead to call-taker burnout and attrition, which is exacerbating the problem even more. Post COVID, wait times for 9-1-1 calls have reached a boiling point; imagine, in the most stressful situation of your life, waiting on hold for over a minute.
But what’s most shocking is 60-80% of the calls 9-1-1 operators take aren’t even emergencies. They’re administrative calls that have been punted to ECCs: noise complaints, lost dogs, paying parking tickets, etc. Our conversational AI answers these administrative calls, reducing hold times, and freeing up human operators to deal with emergent situations.
Aurelian is currently live in centers across the country, and answers thousands of non-emergency calls every day. We are hiring people to help us continue to scale and make real positive impact on public safety infrastructure in the US.
What You’ll Be Doing:Create marketing assets across digital, print, and social channels (presentations, campaigns, ads, event collateral).
Develop and maintain a cohesive brand identity system (logos, typography, color, illustration, templates).
Collaborate with marketing and growth teams to translate messaging into compelling visuals.
Contribute to design reviews, bringing a strong visual perspective.
Assist engineering / product with high-level UX experience
2–5 years of experience in brand, visual, or marketing design.
A strong portfolio demonstrating branding systems and marketing collateral.
Experience excelling in fast-paced environments with changing priorities
Experience with motion graphics, video, or illustration.
If you’re eager to make technology that matters and want to shape the future of emergency communications, we’d love to hear from you!
BenefitsMedical, dental & vision insurance coverage
Unlimited PTO
WFH stipend for home office
Relocation stipend
Top Skills
What We Do
Automating non-emergency calls so PSAPs can focus on true emergencies.
Aurelian routes, triages, and resolves non-emergency calls like noise complaints and general questions so dispatchers can stay focused on real emergencies.
We don’t replace human dispatchers. We empower them to be more effective by clearing the line of non-emergency calls.
