Fixed Term Associate - HR Help Center

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)
Fixed Term Associate - HR Help Center
Summary: To assist the Principal HR Specialist/Sr. Specialist in an assigned Human Resource sub-function, HR Help Center.
General Responsibilities:

• Process associate's concerns and inquiries via HRIS Tool, HR Case Ticketing Tool and Telephone Platform
• Handles and resolves Tier 1 cases within agreed timeline for HRHC core tasks
  • Following the approved Local Work Instructions and Process Standards
• Coordinate and assigns Tier 2 cases to appropriate HR functions and ensures resolution within the agreed timeline of the inquiry
• May be assigned/rotated across related sub-functions in Help Center
• Other job-related duties that may be assigned from time to time

Basic Qualifications:

• At least college graduate preferably in Psychology, Business Administration, or related course
• Fresh grad or preferably with relevant work experience.
• Has a knowledge and experience in HR Contact Center using Amazon Connect or any cloud contact system
• Has a knowledge and experience in HRIS tool i.e Workday, SAP, PeopleSoft
• Has a knowledge and experience in Case Ticketing Tools i.e Salesforce, Service Now, and Siebel Sequel
• Has a knowledge and experience in Gsuites
• Willing to work in Alabang
• Willing to work in a shifting schedule

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).