Vice President / Practice Leader of Tax

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LZ Tax Practice Leader / VP of Tax
Come join LegalZoom as the VP & Practice Leader for LZ Tax! LegalZoom is building the next frontier of services for our customers: business tax advisory and preparation. We're proud that more than 2M SMBs have trusted LegalZoom to help them form their business entity, and we recognize that a key part of their immediate and ongoing success is also having the right tax and accounting expertise and guidance. That's why we've launched LZ Tax.
In this role, you'll lead the team of experts who deliver tax preparation, advisory, and accounting services to SMB customers who launch their businesses with LegalZoom. You'll be responsible for ensuring quality work, meeting efficiency targets, and scaling the team as we continue to grow. You will report to the COO and be a critical part of the leadership team for this high-importance, high-visibility business.
  • Manage the team of experts to deliver all tax services to LZ Tax clients - this role is responsible for meeting expert productivity targets and quality measures
  • Be accountable to scale the practice & enable margin expansion - define "where the practice is going" and how to get there
  • Build and execute a strategy that enables the team to optimize their work, including:
  • Identify efficiency opportunities and work with cross-functional stakeholders to unlock them (product, operations)
  • Identify quality improvement opportunities and unlock them, with cross-functional partners where needed
  • Ensure experts have the tools they need to be successful (training, tools, systems, etc.)
  • Set the culture of the team as a customer-centric, warm, friendly service organization, and build the durable habits to ensure this culture scales

Candidate qualifications:
  • 10-15 years in team management or operations for financial services, accounting, or platform-based businesses
  • Experience in high-growth settings with demonstrated abilities to enable organizations to scale
  • Experience building and managing teams of direct reports
  • High-quality communication skills (written and oral)
  • Skill collaborating cross-functionally in matrixed environments
  • Bachelor's degree mandatory; CPA or accounting background preferred
  • Must be eligible to work in the US

LegalZoom is a trusted leader in the technology platform space that gives the world access to professional legal advice. From starting a new business to assisting on protecting families, contracts to copyrights, trademarks to trust - we are a leading provider of online legal solutions for families and small businesses. Since its founding over 15 years ago, LegalZoom has helped millions of Americans with efficient and simplified legal help. Whether you want to explore specific legal options or connect with an independent attorney, be empowered to take care of important legal needs and protect what matters most.
Make the difference and join us as we build our future and deliver on our mission!
For onsite roles or roles that require periodic onsite visits, LegalZoom requires all employees to be fully vaccinated for COVID-19 before starting work, unless precluded from doing so by applicable law. The CDC currently defines "fully vaccinated" as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. LegalZoom will require proof of vaccination before a successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not LegalZoom undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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