Treasury Management, Communications & Change Manager
11 West 19th Street (22008), United States of America, New York, New York
Treasury Management, Communications & Change Manager
The Commercial Bank’s Treasury Management team is transforming how businesses operate, building top-tier customer and associate experiences using secure, best in class technology.
As a Treasury Management, Communications & Change Manager, you will be partnering with internal stakeholders, leaders and the broader treasury management team to develop and deliver on communications strategies that prepare associates and clients for product launches, enhancements and service changes.
The role of the Change Management and Communications Manager within the Treasury Management team will apply expertise in strategic marketing and communications to create and implement change management and deployment plans to maximize stakeholder engagement to drive faster adoption, greater utilization, and higher proficiency on the changes impacting associates in the organization.
Responsibilities:
Develop and deliver results-driven communication strategies and plans that help drive change communications efforts
A passion for creating communications that are effective, understandable and concise to resonate with sales, banking and service associates who are on-the-go
Collaborate with TM Chief of Staff and extended leadership team
Collaborate heavily to support stakeholders at all levels of the organization
Follow a structured approach to change management
Communicate, persuade and/or influence internal and/or external customers at a high level such as senior leadership on matters of a technical and/or complex nature
Develop, implement, and continually assess quantitative and qualitative metrics to monitor the effectiveness and business impact of internal communications
Identify, build and maintain effective relationships with senior leaders, communicators for other businesses, HR partners, Corporate Affairs, and other key stakeholders
Develops and executes internal communication strategies/plans across communication channels, audiences, and client groups
Implements change management communications. Serves as a point of contact for projects and requests
Leading moderate to large complex projects and programs by providing strategic direction to projects, peers, and direct reports
Designing, developing, and managing project plans in a complex dynamic environment, revising needs to meet changing requirements
Ensuring projects are being documented appropriately to mitigate risk and to be delivered on time
Leveraging problem solving and influencing skills to ensure project plans deliver on intent
Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery
Building relationships and collaborating with key stakeholders to ensure delivery of commitments
Basic Qualifications:
Bachelor's Degree or military experience
At least 5 years of experience in developing and implementing integrated communication strategies to drive organizational change
At least 5 years of experience in managing multiple projects
At least 5 years of experience in managing communication channels to manage organizational change and create feedback loops between leaders and subordinates
Preferred Qualifications:
Bachelor's Degree in English, Journalism, Mass Communications, Marketing or Public Relations
At least 10 Years of experience in developing and implementing integrated communication strategies to drive organizational change and achieve measurable results based on business objectives
At least 5 years of experience leading large scale and complex initiatives
At least 3 years of corporate strategy experience
Commercial banking experience
Advanced problem solving and influencing skills
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).