Sr. Accounts Receivable Analyst

| San Francisco, CA | Hybrid
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Zumper believes finding a new apartment is more than just a move, it's a fresh start. We are on a mission to change how people rent, forever. To make it easier, faster, and more human-where renting an apartment is as easy as booking a hotel. By making our vision a reality, we're creating opportunity for everyone to live better-from one fresh start to the next.
Zumper is the third-largest, fastest-growing rental platform in North America-supporting over 90 million people every year and helping one in three Americans find their next place. To date we've raised over $150 million from Kleiner Perkins, Goodwater Capital, Headline, Dawn Capital, and the Blackstone Group.
We're proud to have been named a 2021 Best Startup Employer by Forbes and a 2021 Best Place to Work/Company with the Best Benefits by BuiltIn SF. Changing the way the world rents requires passion, bold ideas, and bright minds. Join us in building the future of renting, today.
About this Opportunity
This position is for a Senior Accounts Receivable Analyst focused on addressing billing and collection issues in an efficient and customer-centric manner. This role is integral in creating the best experience for multi-family clients advertising on Zumper while also identifying and driving A/R process improvements. The ideal candidate is a highly effective communicator who is organized, efficient, forward thinking and able to work autonomously.
What You Will Do

  • Responsible for timely and accurate high volume monthly billing, including escalations and approval of credit memo requests
  • Responsible for reviewing and answering emails promptly to meet SLAs
  • Play a key role in transitioning billing to Salesforce CPQ and building an integration into Netsuite
  • Research and resolve customer inquiries related to billing, payment methods, payment applications, etc.
  • Responsible for month end close activities, journal entries and account reconciliations
  • Assist with year-end audit
  • Assist with billing and other AR reconciliations
  • Assist with training/mentoring AR team members
  • Maintaining and updating AR Playbook
  • Maintaining and enhancing AR dashboard along with tracking of monthly reporting/KPIs
  • Perform miscellaneous duties and ad hoc projects as assigned


Who You Are

  • 5+ years of demonstrated ability with billing and/or collections experience
  • Consistent track record of improving process efficiencies, problem solving, and dealing with a high volume of billing/collection escalations
  • Self-starter, meticulous, team-oriented and comfortable operating under pressure in a fast paced environment
  • Bachelor's degree in accounting or finance is a plus or any relevant work experience
  • Experience working for a public company
  • Experience working with large data sets and a high volume of data
  • Proficient in account reconciliation and knowledge in Excel (pivots, sumifs)
  • Knowledge of SQL and Snowflake a plus
  • Systems experience in Salesforce, and Netsuite or other major ERP systems
  • Systems implementation and integrations experience a plus


What We Offer

  • 401k plan + 3% company match
  • Stock options
  • Excellent Medical, dental, vision insurance options with 90-100% premium coverage
  • FSA, HSA, Life insurance, and Long-term Disability insurance
  • Up to 12-weeks of paid parental leave
  • Flexible vacation policy - work hard and take time off when you need it
  • Health & wellness credits, home office set-up support, and internet reimbursements
  • Group training and individual professional development programs
  • Team activities, game nights, and happy hours
  • Weekly insight into company metrics
  • Employee Resource Groups (Black Lives Matter at Zumper, Out@Zumper, ZAPIAH: Zumper Asian & Pacific Islander American Heritage, zWomen) that create safe spaces for candid conversations


Life at Zumper
Zumper HQ is located in the heart of downtown San Francisco, next door to the iconic Transamerica Building. From hubs in Los Angeles, Scottsdale, Chicago, Providence, and Miami to home offices across the US, we are lucky to have a distributed team of 200+ employees.
We care deeply about diversity and inclusivity. We are fostering an environment that celebrates individuality and enables you to be your best self. As an equal opportunity employer, we welcome all applicants regardless of gender identity or expression, sexual orientation, national origin, religion, marital status, veteran status, age, disability, or race. We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the hiring process, to perform crucial job functions, and to receive equitable employee benefits. (Please contact us to request accommodations).
Please note
Zumper does not accept unsolicited resumes from staffing vendors, including recruitment agencies and/or search firms. Please do not forward resumes to our jobs alias, Zumper employees, or any other company location. Any submittals without a prior signed agreement will become property of Zumper.

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